Call Center Data & Performance Analyst

Creative Solutions Services, LLC is seeking a Reports Analyst responsible for managing and delivering operational and performance reporting for the DOL National Contact Center. The role necessitates expertise in data analysis, reporting, and collaboration with various operational teams to ensure accurate and actionable insights are provided. Candidates should possess a relevant bachelor's degree and have over 5 years of experience in data analysis, preferably within a federal or regulated environment.

Proficiency in tools like Excel, Power BI, and Tableau is essential.
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