Tech Product Analyst

Responsibilities:

• Lead delivery, ongoing maintenance of system solutions and alignment across Security Fraud systems
• Develop and implement system monitoring plans to proactively prevent service disruptions to ensure system reliability, availability, and operational stability
• Troubleshoot and lead teams through resolution of system issues; analyze root cause analysis and recommend improvements
• Identify gaps in processes, controls, and documentation; drive continuous improvement
• Translate business needs into clear user stories, acceptance criteria, and supporting documentation
• Ensure requirements traceability from intake through delivery and validation
• Maintain clear priorities, scope alignment, and a highly groomed backlog
• Partner closely with cross functional teams to ensure requirements are actionable and aligned to business objectives and deliver measurable value
• Build strong partnerships with engineering, product, and business stakeholders and contribute to broader portfolio delivery
• Identify, manage and communicate dependencies and risks early with clear mitigation plans
• Assist with development and maintenance of program roadmaps, delivery plans, and business value tracking
• Support business case development, investment planning, and prioritization

• Experience managing large, complex initiatives/projects, preferably in the financial services sector
• Strong understanding of project management methodologies (e.g., Agile, Scrum, SAFe delivery models) and experience in planning, tracking, and reporting progress
• Experience in requirements analysis, documentation, and backlog management
• Strong analytical, troubleshooting, and problem-solving skills
• Strong communication, stakeholder engagement, and leadership skills
• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Expert skill in the use of Microsoft Office Products and Applications (e.g. Word, Excel, PowerPoint, One Drive)
• Bachelor’s degree in Business Administration, Finance, or related field, or the equivalent combination of education, training and experience
• 5+ years of experience supporting or leading technical program and/or product delivery

• Knowledge of Navy Federal functions, philosophy, operations, and organizational objectives
• Proficiency in documenting workflows with tools such as Mural or Visio
• Proficiency using tools such as Azure Boards in Azure Dev Ops for backlog management, road mapping and sprint tracking
• Relevant certifications (e.g., PMP, SAFe, CSM or equivalent)