Salesforce Business & Quality Analyst

Halvik Corp delivers a wide range of services to 13 executive agencies and 15 independent agencies. Halvik is a highly successful WOB business with more than 50 prime contracts and 500+ professionals delivering Digital Services, Advanced Analytics, Artificial Intelligence/Machine Learning, Cyber Security and Cutting-Edge Technology across the US Government. Be a part of something special!

Support the DOT ACERS Salesforce modernization program as the functional bridge between federal stakeholders and the Salesforce delivery team. Lead requirements gathering, documentation, Confluence/Jira management, functional QA, UAT, and Section 508 compliance.

• Lead discovery sessions and gather/document requirements.
• Produce meeting minutes and convert action items into Jira stories/tasks.
• Maintain Confluence knowledge base and documentation.
• Create BRDs, user stories, process flows and functional specifications.
• Develop and execute functional, regression, end-to-end and UAT test cases.
• Track defects in Jira and validate fixes.
• Facilitate Agile ceremonies and backlog prioritization.
• Analyze Salesforce Service Cloud processes including Case Management, Omni-Channel, Knowledge, Entitlements, SLAs and declarative automation.
• Ensure Section 508 accessibility compliance.

• Bachelor's degree in business, Information Systems, Computer Science or related field.
• 5+ years as Salesforce Business/Quality Analyst.
• Experience with Salesforce, Jira, Confluence and Agile.
• Federal contracting experience preferred.
• Eligible for Public Trust security clearance.
• Strong communication, facilitation and documentation skills.

• Salesforce Certified Administrator
• CSM, CSPO, ISTQB or Atlassian Certification
• Experience with Service Now and Docu Sign
• Active Public Trust preferred

Halvik offers a competitive full benefits package including:

• Company-supported medical, dental, vision, life, STD, and LTD insurance
• Benefits include 11 federal holidays and PTO
• Eligible employees may receive performance-based incentives in recognition of individual and/or team achievements.
• 401(k) with company matching
• Flexible Spending Accounts for commuter, medical, and dependent care expenses
• Tuition Assistance
• Charitable Contribution matching

Halvik Corp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Halvik'spay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.