Technology Infrastructure Apprentice

Since being founded in 2018, Copper has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services. Led by Amar Kuchinad, Copper's Global CEO, the firm provides a comprehensive suite of custody, trading and settlement solutions that reduce counter party risk and bring greater capital and operational efficiency to digital asset markets. At the heart of Copper's offering is Multi‑Party Computation (MPC) technology – the gold standard in secure custody.

Copper’s multi‑award winning custody system is unique in that it can be connected to centralised exchanges, DeFi applications and even staking pools without the assets leaving the custody. Built on top of this state‑of‑the‑art custody, Clear Loop is the first solution in the market that overcomes a growing industry challenge; counter party risk with exchanges. This solution underpins a full prime services offering, connecting global exchanges, and enabling customers to trade and settle directly from the safety of their MPC‑secured wallets.

By reducing settlement time for transfers to a few milliseconds (without blockchain network dependency) and offering enhanced security measures, Clear Loop is rapidly reshaping the way asset managers trade and manage capital. In addition to industry‑leading security certifications, Copper has one of the strongest insurance coverages in the industry from an A+ rated insurer, positioning the firm as the partner of choice for institutions seeking to safeguard their assets.

Department environment Copper is expanding its Technology Operations function to accommodate the growth the business is currently undergoing. This is an exciting opportunity to join a growing team, working at the heart of transformation in financial services. With this role there is an opportunity to create some good foundations and provide input to shape the day‑to‑day operational tasks for the role.

This role is ideal for someone looking to start a career in IT, providing a solid foundation in various aspects of IT. Copper has an inclusive and collaborative culture, so people skills are just as valued as technical and a successful candidate will need to remain calm under pressure, be grounded, determined and resourceful.

As an Apprentice Support Technician, you will be a key part of Technology Infrastructure Delivery team, responding to requests and providing general assistance within the office for anything IT related. Your experience, skills and knowledge.

• Technical Support:
  Assist in setting up systems, providing support, and troubleshooting issues to ensure smooth operations.
• Communication:
  Work both independently and as part of a team, communicating effectively with colleagues, customers, and clients.
• Security:
  Operate securely across all platforms, adhering to organisational guidelines and legislation.
• Problem Solving:
  Apply structured techniques to troubleshoot and resolve both common and non‑routine problems.
• Performance Optimisation:
  Configure hardware and software to meet business requirements and optimise performance.
• Workflow Management:
  Prioritise tasks and manage workflow efficiently, even under pressure.

• Technical Knowledge:
  Understanding of networking, operating systems, cloud services, and IT security.
• Analytical
  
  Skills:
  
  Ability to analyse problems and use appropriate tools for troubleshooting.
• Communication
  
  Skills:
  
  Strong written and oral communication skills, with cultural awareness.
• Organisational
  
  Skills:
  
  Ability to manage tasks and workflow effectively.
• Interpersonal
  
  Skills:
  
  Ability to work well with a range of internal and external stakeholders.

24.000 GBP gross per year, 15 months programme. Programme:
Level 3 Microsoft IT Support Technician School:
Baltic Apprenticeships. TBC start date. Opportunity to learn from experienced professionals. Fantastic London head office working environment – Soho, Blockchain House. 5 days in the office with possibility of WFH for your training.

• Holidays: 27 days per annum paid holiday, in addition to bank holidays.
• Years of Service Days:
  Employees…