ServiceNow FSM BA - FSM Implementation

Service Now FSM BA - FSM Implementation

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented team.

Location(s):
Vienna, VA (Remote)

Short

Description:

We are seeking a Service Now FSM Functional Consultant / Business Analyst with hands-on implementation experience in Service Now Field Service Management (FSM). The ideal candidate will lead requirements workshops, document business requirements, collaborate with technical teams, support testing and UAT, and deliver successful FSM implementations.

Key Responsibilities:

• Lead and facilitate requirements workshops for Service Now FSM capabilities.
• Gather, analyze, and document business requirements and user stories within Service Now Agile Development.
• Define and document configuration requirements for:
  • Work Order Management
  • Dispatcher Workspace
  • Dynamic Scheduling
  • Planned Maintenance
  • Inventory Management
  • Field Agent Mobile App
  • Skills Management
  • Parts Management
• Review customer data templates and provide guidance on data collection.
• Collaborate with Service Now developers, architects, and QA consultants throughout implementation.
• Validate solution designs and Functional Requirements Specifications (FRS).
• Perform functional testing in non-production environments before QA testing.
• Support User Acceptance Testing (UAT), execute test cases with business users, document defects, and coordinate issue resolution.
• Train customer SMEs on Service Now FSM capabilities and best practices.
• Provide regular project updates, risks, issues, and recommendations to the Project Manager.
• Ensure implemented solutions meet agreed functional and technical requirements.
• Identify and document scope changes and communicate them to project leadership.

Required Skills:

• Strong experience implementing Service Now Field Service Management (FSM).
• Hands-on experience with:
  • Work Order Management
  • Dispatcher Workspace
  • Dynamic Scheduling
  • Planned Maintenance
  • Inventory Management
  • Field Agent Mobile Application
  • Skills Management
  • Parts Management
• Experience gathering business requirements and conducting stakeholder workshops.
• Strong knowledge of Service Now Employee Center or Employee Center Pro.
• Understanding of HR Service Delivery (HRSD) use cases across industries such as utilities, telecommunications, or healthcare.
• Experience writing functional documentation, user stories, and configuration requirements.
• Knowledge of Agile delivery methodologies.
• Strong communication, presentation, and stakeholder management skills.
• Experience supporting functional testing and User Acceptance Testing (UAT).

Required

Certifications:

• Service Now Certified System Administrator (CSA).
• Service Now Certified Implementation Specialist – Field Service Management (CIS-FSM).

Preferred Qualifications:

• Experience working on enterprise Service Now implementation projects.
• Ability to work effectively with business stakeholders, technical teams, and project management.
• Strong analytical, problem-solving, and documentation skills.
• Experience delivering end-user training and knowledge transfer.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.