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CCaaS Solutions Architect - AI, Integrations & Deployment
Job in
Vienna, Fairfax County, Virginia, 22184, USA
Listed on 2026-07-19
Listing for:
ITCON Services
Full Time
position Listed on 2026-07-19
Job specializations:
-
IT/Tech
IT Consultant, AI Engineer (Applied/Software)
Job Description & How to Apply Below
ITCON Services is seeking a Senior CCaaS Architect to design and deploy scalable NiCE CXone MPower environments in the United States. You will lead architecture from pre-sales scoping to deployment, focusing on integrations, IVR, and routing logic.
You will collaborate with stakeholders, manage delivery across multiple projects, and bring AI, automation, and NLP familiarity to ensure compliant, high-performing contact center solutions.
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