Project Manager - ITSM

Overview

Job Title:
Project Manager - ITSM

Clearance Required:
Public Trust - Federal Client requires US Citizenship

Work Location:
Hybrid, Washington, DC

Alpha Omega is seeking a highly skilled Project Manager with ITSM experience to provide governance, oversight, and administrative support to ensure the consistent, transparent, and high-quality delivery of IT solutions. The Project Manager will manage IT projects through their full lifecycle, prepare project documents and artifacts, and facilitate the implementation of emerging technology projects. Key responsibilities include defining requirements, monitoring progress, coordinating stakeholder meetings, and delivering regular status and financial reports.

• Deliver a weekly status report listing current and planned activities, as well as monthly reporting on hours spent on the contract, hours remaining on the contract, and other requested financial contractual details.
• Define requirements, capture technical work to be performed, monitor progress towards completion of the project objectives, and record lessons learned/retrospective information.
• Manage IT projects through the full lifecycle.
• Prepare project documents and artifacts.
• Conform to existing frameworks, policies, practices, and standards governing technology.
• Provide actionable advisory assessments highlighting solutions to problems encountered.
• Facilitate implementation of emerging technology projects and lead data gathering efforts.
• Coordinate and facilitate project and stakeholder meetings including follow up on action items to drive completion.
• Work with technical staff and leaders to collect and analyze project data and translate it into project documentation and stakeholder briefings.

• Education: Bachelors degree in a related field.
• Experience/
  
  Skills:
  
  
• US Citizenship required by government agency.
• PMP Certification required.
• Ability to communicate effectively both orally and in writing to customers, engineers, and leadership.
• Ability to comply with standards governing Change Management, Risk Management, and Cybersecurity.
• Experience creating communications, dashboards, information radiators, presentations, reports, and other supporting documents for technical and non-technical audiences.
• Experience managing enterprise IT projects, particularly demonstrating aptitude in providing planning, scheduling, and monitoring to drive large projects to completion.
• Knowledge of current industry best practices for managing projects.
• Experience with requirements elicitation.
• Experience with IT modernization, technology refresh, or cloud projects.
• Experience with assessing project deliverables for satisfaction of requirements.
• Experience with Microsoft Project and any of the following:
  Microsoft Planner, Click Up, Jira, Asana, or Kanban Boards.

• PMI PMP Certification
• Agile certification (PMI-ACP, DASM, CSM, CSP, or similar) is preferred.

• Certifications or comparable experience in ITSM, technology governance, or process improvement/quality is preferred.
• Advanced degree in Business Administration, Information Technology, Management Information Systems, Computer Science, or similar is preferred.

The likely salary range for this position is $127,000 - $175,000. This is not a guarantee of compensation. Final pay is determined by factors such as relevant experience, skills, certifications, education, and contract provisions.

September 13, 2026

• 15 days PTO including paid parental, military, and bereavement leave
• Eleven paid Federal holidays, with five floating holidays
• Health and Dental Insurance (including employer-paid premiums for employee coverage under the HDHP)
• Life Insurance, STD/LTD disability coverage with employer-paid premiums
• 401(k) plan with a match that is 100% vested after two years
• FSA/DFSA/HSA flexible benefit plans
• Annual Tuition & Professional Development Reimbursement

Alpha Omega is an award-winning solutions provider delivering mission-enabling technology and strategic solutions. Since 2016, we have grown to over 700 employees nationwide with government and…