Project Manager - ITSM

Overview

Clearance Required:
Public Trust – Federal Client requires US Citizenship

Work Location:
Hybrid, Washington, DC

Alpha Omega is seeking a highly skilled Project Manager with ITSM experience to provide governance, oversight, and administrative support to ensure the consistent, transparent, and high-quality delivery of IT solutions.

The Project Manager will manage IT projects through their full lifecycle, prepare project documents and artifacts, and facilitate the implementation of emerging technology projects. Key responsibilities include defining requirements, monitoring progress, coordinating stakeholder meetings, and delivering regular status and financial reports.

• Deliver a weekly status report listing current and planned activities, as well as monthly reporting on hours spent on the contract, hours remaining on the contract, and other requested financial contractual details.
• Define requirements, capture technical work to be performed, monitor progress towards completion of the project objectives, and record lessons learned/retrospective information.
• Manage IT projects through the full lifecycle.
• Prepare project documents and artifacts.
• Conform to existing frameworks, policies, practices, and standards governing technology.
• Provide actionable advisory assessments highlighting solutions to problems encountered.
• Facilitate implementation of emerging technology projects and lead data gathering efforts.
• Coordinate and facilitate project and stakeholder meetings including follow up on action items to drive completion.
• Work with technical staff and leaders to collect and analyze project data and translate it into project documentation and stakeholder briefings.

Education:

Bachelor’s degree in a related field.

Experience/

Skills:

• US Citizenship required by government agency.
• PMP Certification required.
• Ability to communicate effectively both orally and in writing to customers, engineers, and leadership.
• Ability to comply with standards governing Change Management, Risk Management, and Cybersecurity.
• Experience creating communications, dashboards, information radiators, presentations, reports, and other supporting documents for technical and non-technical audiences.
• Experience managing enterprise IT projects, particularly demonstrating aptitude in providing planning, scheduling, and monitoring to drive large projects to completion.
• Knowledge of current industry best practices for managing projects.
• Experience with requirements elicitation.
• Experience with IT modernization, technology refresh, or cloud projects.
• Experience with assessing project deliverables for satisfaction of requirements.
• Experience with Microsoft Project and any of the following:
  Microsoft Planner, Click Up, Jira, Asana, or Kanban Boards.

• PMI PMP Certification
• Agile certification (PMI-ACP, DASM, CSM, CSP, or similar) is preferred.

• Certifications or comparable experience in ITSM, technology governance, or process improvement/quality is preferred.
• Advanced degree in Business Administration, Information Technology, Management Information Systems, Computer Science, or similar is preferred.

The likely salary range for this position is $127,000 - $175,000. This is not, however, a guarantee of compensation or salary. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, education and certifications as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range.

September 13, 2026

Joining the Alpha Omega team entitles you to participate in retirement benefits, plans of deferred compensation, health and insurance benefits, and other benefits as set forth in the company’s policy and benefits manuals. Examples include:

• 15 days PTO including paid parental, military, and bereavement leave
• Eleven (11) paid Federal holidays, five of which are floating holidays
• Health and…