Technical Analyst
Job in
Vienna, Fairfax County, Virginia, 22184, USA
Listed on 2026-07-20
Listing for:
247Hire
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
IT Business Analyst, IT Consultant, IT Project Manager, Systems Analyst
Job Description & How to Apply Below
Key Responsibilities
- Design, maintain, and optimize the Service Now CMDB, ensuring data accuracy, completeness, and consistency.
- Establish and maintain relationships between Configuration Items (CIs) across infrastructure, applications, and business services.
- Implement and support data ingestion and integration processes from multiple enterprise systems into the Service Now CMDB.
- Apply and maintain the Common Service Data Model (CSDM) framework across the Service Now platform.
- Develop and manage relationships between Business Applications, Service Instances, Technology Management Services, Service Offerings, Business Capabilities, and related CIs.
- Ensure IT asset and service data is structured and governed in accordance with CSDM best practices.
- Collaborate with application owners, infrastructure teams, and business stakeholders to improve CMDB data quality and service visibility.
- Define and enforce governance policies for Configuration Item (CI) lifecycle management, including creation, modification, and retirement.
- Support Change Management processes by ensuring CMDB updates accurately reflect approved infrastructure and application changes.
- Develop and monitor CMDB health dashboards, KPIs, and data quality metrics.
- Identify and remediate stale, duplicate, orphaned, or inaccurate CMDB records.
- Work closely with CI owners, auditors, and governance teams to support compliance initiatives and audit requirements.
- Recommend and implement continuous improvements for CMDB processes, governance, and automation.
- Strong hands-on experience with the Service Now platform, particularly CMDB and related modules.
- Excellent understanding of CMDB architecture, Configuration Item (CI) classes, and CI relationship modeling.
- Proven expertise in Service Now CSDM (Common Service Data Model).
- Strong knowledge of:
- Business Applications
- Service Instances
- Technology Management Services
- Service Offerings
- Business Capabilities
- CI relationship modeling
- Experience managing CMDB data governance within Service Now.
- Knowledge of Configuration Item lifecycle management and Change Management processes.
- Experience implementing CMDB health dashboards and data quality monitoring.
- Ability to identify and resolve stale, orphaned, duplicate, or inconsistent CMDB records.
- Experience collaborating with CI owners, governance teams, compliance teams, and auditors.
- Familiarity with ITIL best practices and Service Now governance frameworks.
- Experience with Service Now Discovery, Service Mapping, Integration Hub, or related Service Now capabilities is an advantage.
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