Intern - Year Round; Service Desk

Requirements

**** A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship.

• Respond to inbound calls daily to provide technical support/troubleshooting
• Provide support via web queues, outbound interactions, and emails
• Leverage resources to resolve technical issues timely
• Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities
• Escalate requests outside of your scope when necessary
• Attend weekly staff/mentor meetings
• Remain cognizant of adherence to help promote business unit success
• Adhere to ETS Navy Federal practices, policies, and procedures
• Perform other related duties as assigned or appropriate
• Perform other duties as assigned

• Knowledge and understanding of the information technology field
• Basic skill troubleshooting and resolving technical problems
• Exposure to enterprise systems and/or IT terminology
• Exposure to solving routine or standard administrative, operational and/or system problems and issues
• Effective verbal and written communication skills
• Ability to leverage finesse/soft skills when interacting with end users
• Basic organizational, planning and time management skills
• Ability to handle multiple tasks simultaneously with a high degree of accuracy
• Ability to work independently and in a team environment

• Experience with Tier 1 support and capabilities or similar
• Knowledge of Navy Federal operations, policies, and procedures
• Knowledge of ITIL (Information Technology Infrastructure Library)
• Previous customer service in a fast-paced environment
• Familiar with ticketing software (Service Now) a plus

• Monday - Friday, 8:00AM - 4:30PM (minimum of 20-25 hours a week, based on school schedule)

• 5550 Heritage Oaks Dr Pensacola, FL 32526
• 820 Follin Lane, Vienna, VA 22180
• 141 Security Drive Winchester, VA

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful:
Make our mission your passion.
* FORTUNE 100 Best Companies to Work For 2026
* Yello and Way Up Top 100 Internship Programs 2025
* Computerworld Best Places to Work in IT 2026
* Most Loved Workplace - America's Top Most Loved Workplaces 2025
* 2025 PEOPLE Companies That Care
* Newsweek Most Trustworthy Companies in America 2026
* Military Times 2025 Best for Vets Employers
* Forbes 2026 America's Best Large Employers
* Forbes 2025 America's Best Employers for New Grads
* Forbes 2025 America's Best Employers for Tech Workers
* 2025 Ripple Match Campus Forward Award Winner for Overall Excellence
* Top Military Spouse Employers 2025
* 2026 Handshake Early Talent Award
* Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026

From Fortune Magazine. 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medical accommodations or by calling  This team cannot provide any information on job postings or application status.

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive.

You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.