Manager , Identity and Access Management; CIAM

Position: Manager I, Identity and Access Management (CIAM)
Overview

To manage the daily operations of a team responsible for the implementation, security, availability, and continuous improvement of Customer Identity and Access Management (CIAM) capabilities supporting member authentication, registration, account recovery, authorization, digital identity protection, and secure access across digital channels. Ensures identity services provide a secure, seamless, and trusted member experience while aligning with organizational objectives. The Manager I manages professionals and/or leaders and is accountable for the performance and results of a team.

Decisions are guided by policies, resources, and business plans. Develops, manages, and guides execution of operational initiatives that support tactical objectives while balancing security, member experience, fraud prevention, operational resilience, and regulatory requirements.

Responsibilities

• Manage the design, implementation, and support of continuous monitoring solutions that protect member identities, detect authentication risks, and support fraud prevention objectives.
• Oversee the implementation and maintenance of member-facing authentication capabilities, including single sign-on (SSO), multi-factor authentication (MFA), adaptive authentication, and emerging authentication technologies.
• Manage the implementation of customer identity, authorization, API access management, identity provider (IdP), and federation solutions supporting digital banking, mobile applications, APIs, and other member-facing services.
• Provide technical oversight and support to business and technology teams for member identity protection, privacy, cybersecurity, and data protection initiatives.
• Manage daily operational activities supporting member authentication, registration, account recovery, identity lifecycle management, service availability, and related escalations.
• Make recommendations for solutions and business process improvements that enhance member security, digital experiences, fraud prevention capabilities, and operational efficiency through new technologies or innovative uses of existing technologies.
• Focus on tactical and operational activities that support secure, reliable, and scalable member identity services.
• Ensure policies, practices, and procedures supporting member identity security, authentication services, privacy requirements, and regulatory compliance are understood and followed by direct reports, customers, and stakeholders.
• Lead production readiness, change management, release coordination, and operational support activities for critical member-facing identity platforms and services.
• Partner with digital banking, fraud, cybersecurity, product, operations, and technology teams to deliver secure, resilient, and user-friendly member experiences.
• Establish operational priorities, resource plans, and service delivery objectives to support platform stability, modernization efforts, and business commitments.
• Manage vendor relationships, technology roadmaps, project deliverables, and cross-functional initiatives supporting CIAM capabilities and digital transformation objectives.

Qualifications

• Bachelor's Degree or the equivalent combination of education, training or experience.
• 5 - 7 years relative work experience.
• 1 - 3 years of management experience; or equivalent experience as the subject matter lead or expert in area of expertise.
• Experience leading Customer Identity and Access Management (CIAM) platforms supporting large customer or member populations.
• Experience managing identity and access management teams responsible for platform engineering, operations, support, service delivery, and product enhancements.
• Experience with enterprise identity platforms such as Forge Rock, Ping Identity, Microsoft Entra , Okta, Auth0, or similar technologies.
• Strong understanding of identity and access management concepts, including customer authentication, MFA, SSO, OAuth 2.0, OpenID Connect (OIDC), SAML, federation, API security, risk-based authentication, and customer identity lifecycle management.
• Experience managing member authentication, registration, onboarding, account recovery, authorization, profile management, and identity lifecycle capabilities.
• Experience supporting large-scale web, mobile, API, and digital banking authentication solutions.
• Experience utilizing device intelligence, behavioral analytics, fraud signals, identity risk services, and adaptive authentication controls to protect customer or member accounts.
• Knowledge of cybersecurity principles related to identity security, fraud prevention, privacy, vulnerability management, security remediation, infrastructure hardening, and compliance requirements.
• Experience with CI/CD pipeline deployment processes, build automation, release management, environment promotion strategies, deployment validation, and production release coordination.
• Demonstrated experience leading change management activities, including planning, coordinating, implementing, validating, and communicating production…