ServiceNow SPM Adoption Consultant

Service Now Strategic Portfolio Management Adoption & Enablement Consultant

Responsibilities

Serve as the subject matter expert for Service Now Strategic Portfolio Management (SPM) capabilities and best practices. Advise leadership and PMO stakeholders on industry-leading portfolio, program, and project management processes enabled through SPM. Recommend configuration, workflow, governance, and reporting approaches that align with organizational objectives. Identify opportunities to streamline portfolio management processes and improve user experience. Develop and deliver role-based training for Portfolio Managers, Program Managers, Project Managers, Project Leads, and business stakeholders.

Facilitate workshops, office hours, demonstrations, and hands-on learning sessions. Support users during implementation, pilot, and post-launch phases. Act as the primary point of contact for system functionality and process questions. Coach teams on transitioning from legacy tools and processes to new ways of working. Create comprehensive SOPs, process guides, job aids, quick-reference materials, and training documentation. Document portfolio governance processes, intake workflows, demand management procedures, resource planning practices, and reporting standards.

Develop a sustainable knowledge repository that supports ongoing training and operational consistency. Ensure documentation reflects approved governance decisions and organizational standards. Assess organizational readiness and adoption risks. Support change management activities, communication plans, stakeholder engagement, and adoption strategies. Gather user feedback and recommend continuous improvements. Establish support models and transition plans for post-implementation operations.

Requirements

5+ years of experience implementing or supporting Service Now Strategic Portfolio Management (SPM) solutions. Demonstrated experience leading SPM or PPM transformations within large or complex organizations. Experience training and enabling PMOs, project managers, and business stakeholders on Service Now SPM. Strong knowledge of portfolio management, program management, project management, demand management, resource management, and governance practices. Proven ability to create SOPs, process documentation, training content, and knowledge articles.

Experience facilitating workshops, training sessions, and stakeholder engagement activities. Strong communication, facilitation, and relationship-building skills. Service Now Certified Implementation Specialist – Strategic Portfolio Management. (Preferred) Service Now Certified System Administrator. (Preferred) PMP, PgMP, PMI-PMOCP, or related project management certification. (Preferred) Experience implementing portfolio governance, intake management, prioritization frameworks, and resource planning processes. (Preferred) Experience supporting organizational change management and user adoption initiatives.

(Preferred) Familiarity with HR, shared services, or enterprise PMO environments. (Preferred)