Cloud Operations Specialist
Listed on 2026-09-12
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IT/Tech
Systems Administrator, M365, SharePoint & Power Platform, Cloud Computing: Infrastructure & Operations, IT Support
Cloud Operations Specialist/Analyst–Level 3
The Cloud Operations Specialist/Analyst is responsible for the day-to-day administration, support, and continuous improvement of the organization’s cloud-based platforms, with a primary focus on the Microsoft
365 ecosystem. This role ensures the reliability, security, and performance of cloud services by managing user access, endpoint devices, and identity solutions, while supporting a seamless technology experience for employees. Acting as a key operational resource, the individual will troubleshoot complex issues, maintain system health, and collaborate with internal teams and external partners to optimize service delivery. The position also plays a critical role in driving automation, enhancing operational efficiency, and supporting compliance and governance initiatives across the cloud environment.
This will be a hybrid position out of our Vienna, VA, location.
Responsibilities:Microsoft 365 Platform Administration
- Administer and maintain the M365 tenant including Exchange Online, SharePoint Online, Teams, One Drive, and Power Platform services
- Manage user provisioning, licensing, group policies, and permissions across the M365 environment
- Monitor service health, perform proactive maintenance, and implement platform updates and improvements
- Support SharePoint site architecture, intranet operations, and knowledge base maintenance
- Administer Microsoft Entra (Azure AD) including user lifecycle, conditional access policies, SSO configurations, and MFA enforcement
- Manage device lifecycle from procurement through deployment, configuration, and decommission using Microsoft Intune and Autopilot
- Maintain device compliance policies, configuration profiles, and security baselines across Windows and mobile endpoints
- Coordinate hardware procurement, asset inventory, and vendor relationships for device supply chain
- Ensure endpoint security posture is aligned with organizational compliance and IT governance standards
- Serve as a Tier 2 escalation point for cloud platform and endpoint issues, resolving complex user-impacting problems efficiently
- Support employee onboarding technology experience including M365 provisioning, device setup, and application access
- Contribute to the maintenance of SOPs, runbooks, and knowledge base documentation for all operational procedures
- Coordinate with external managed service vendors and technology partners on incident resolution and service delivery
- Track and report on service metrics, ticket trends, and operational performance
- Adopt and operationalize automation solutions deployed by the Technology Delivery team to streamline cloud operations workflows
- Identify manual, repetitive processes and elevate automation opportunities to the Solution
- Contribute to audit readiness, compliance documentation, and access reviews
- Bachelor's degree in Information Technology, Computer Science, or a related field
preferred
- Equivalent combination of certifications and 3-8 years of experience will be considered
- Administrator), SC-300(Identity & Access Administrator), or equivalent
- Experience with Microsoft Copilot deployment, governance, and adoption enablement
- Background in a staffing, consulting, or professional services environment
- Exposure to enterprise platforms such as Bullhorn, Paylocity, Costpoint, or similar business
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