Desktop Support

Job Title: Desktop Support
Location: Vienna, VA (Onsite)
Position Type: Multi-year contract
Great opportunity with top-tier financial company!

• Ability to diagnose and resolve hardware and software issues for end users
• Basic networking knowledge (IP, DNS)
• Basic cybersecurity knowledge (MFA, phishing)
• Ticketing system experience (Service Now)

• 1-5 years of relevant experience
• Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints
• Experience with troubleshooting issues on Microsoft Windows 11 operating systems
• Experience with Microsoft M365 productivity software (including, but not limited to: Outlook, One Drive, and Teams)

• Financial/Banking industry experience
• CompTIA A+ Certification
• Microsoft 365 Certified:
  Fundamentals Certification
• Experience using Connect Wise Remote Support Software
• Experience using Cyber Ark Workforce Password Management Software
• Experience troubleshooting Citrix VDIs

• Excellent communication skills
• Excellent customer service skills
• Professional presence and maturity
• Detail-oriented
• Ability to work well with other team members
• Comfortable and adaptable in a fast-paced environment
• Ability to follow and adhere to standard operating procedures

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.