Adoption Specialist

Position: A.I Adoption Specialist
About the Role Knexus is a leader in delivering cutting-edge AI solutions to the U.S. Government. By leveraging

Google's Gemini models and our proprietary frameworks, we provide federal agencies with the toolsthey need to solve complex data challenges and accelerate mission-critical operations.

We are seeking a high-energy, execution-oriented AI Adoption Specialist to serve as the criticalbridge between our software development team and government end-users. In this role, you will be the primary "translator" who converts agency pain points into actionable AI use cases, builds and delivershands-on training programs, and drives day-to-day user engagement across our deployed Google Cloud Platform (GCP) solutions.

We operate with a startup pulse. We need a resourceful practitioner who takes extreme ownership,thrives in client-facing environments, and is eager to get their hands dirty empowering frontlinepersonnel with AI tools.

Key Responsibilities
• The Technical & User Translator:
Act as the direct conduit between non-technical governmentend-users and Knexus GCP software developers. Translate messy agency workflows into structureduser stories and technical requirements for engineers; conversely, translate new model capabilities and technical updates into plain-English capabilities for clients.
• Client Training & Capability Building:
Design and lead interactive training bootcamps,prompt-engineering workshops, and office hours. Build user confidence and competence across allproficiency levels, moving agencies from initial curiosity to daily operational rely-on.
• Use Case Discovery & Mission Mapping:
Work side-by-side with agency stakeholders to mapspecific operational bottlenecks to concrete AI features (e.g., Retrieval-Augmented Generation(RAG), document intelligence, custom prompts).
• User Feedback Loop Management:
Collect on-the-ground feedback, user friction points, and feature requests during client interactions. Synthesize these insights into actionable feedback for our product and engineering teams to directly influence the development roadmap.
• Collateral & Content Creation:
Rapidly produce bite-sized, practical enablementresources-including "How-To" quick guides, video walk-throughs, cheat sheets, andagency-specific prompt libraries-that deliver immediate user value.
• Adoption Tracking & User Success:
Monitor daily usage metrics, identify "super-users" within client agencies, and implement targeted engagement interventions where adoption lags.

Qualifications
•

Experience:

3–5+ years in technical consulting, software customer success, or technical program management, with explicit preference for experience supporting U.S. Government clients. The successful candidate will be comfortable briefing and interfacing with clients directly, both virtuallyand in person, and will have experience driving user adoption and tying software tools to U.S.federal missions.
• Technical Literacy:
Working understanding of the cloud, machine learning concepts, and Generative AI workflows. Google Cloud Platform (GCP)-specific training will be provided.
• Facilitation & Communication

Skills:

Exceptional live-presentation, workshop facilitation, and written communication skills. Ability to break down complex technical topics into intuitive,value-driven concepts. The successful candidate will display clear critical thinking skills.
• Startup DNA: A proactive self-starter who thrives in fast-paced, ambiguous environments,demonstrates relentless resourcefulness, and takes extreme ownership over customer outcomes.
• Security Clearance:
Must be a U.S. Citizen. Ability to obtain or maintain a U.S. Government Security Clearance (Secret minimum).

Preferred Qualifications
• Experience using or implementing Google Cloud Platform (GCP) AI tools.
• Familiarity with human-centered design (HCD) or organizational change management frameworks(e.g., ADKAR).
• Active U.S. Government Security Clearance (Top Secret or higher preferred).