Third Party Risk Management Analyst

Responsibilities:

• Support the design, enhancement, and optimization of TPRM workflows in Service Now.
• Collaborate with business stakeholders, Risk SMEs, and Technology teams to gather, document, validate, and implement workflow requirements.
• Assist with Service Now configuration, workflow testing, and enhancements supporting TPRM processes and controls.
• Conduct User Acceptance Testing (UAT), document test results, identify defects, and coordinate issue resolution.
• Translate TPRM methodology and business requirements into scalable and automated Service Now workflows.
• Develop and maintain business requirements, process documentation, workflow diagrams, job aids, and training materials.
• Identify opportunities to automate manual processes, improve workflow routing, strengthen system controls, and enhance the user experience.
• Monitor workflow performance and user feedback to identify opportunities for continuous improvement.
• Support data validation, reporting requirements, metrics, and workflow governance activities.
• Partner with Procurement, Information Security, Compliance, Privacy, and Technology teams to support end-to-end TPRM workflow integration.
• Assist with maintaining data quality, process consistency, and adherence to established risk management practices.
• Support deployment activities and ensure workflow enhancements align with business requirements and the future-state operating model.

Required Qualifications:

• Experience working with Service Now workflows and business process automation.
• Experience supporting Third-Party Risk Management (TPRM), vendor risk, or enterprise risk management processes.
• Experience gathering and documenting business requirements.
• Hands-on experience with UAT, test planning, defect tracking, and issue resolution.
• Strong understanding of workflow analysis, process improvement, and automation.
• Experience creating process flows, workflow diagrams, SOPs, job aids, and training documentation.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and stakeholder management skills.
• Ability to work effectively with business, risk, compliance, security, and technology teams.

Preferred

Skills:

• Experience with Service Now GRC/IRM or Service Now Vendor Risk Management (VRM).
• Knowledge of third-party/vendor risk management frameworks, controls, and risk assessments.
• Experience working with Procurement, Information Security, Privacy, Compliance, or Technology organizations.
• Experience with Service Now reporting, metrics, dashboards, or data validation.
• Experience with Agile methodologies and tools such as Azure Dev Ops/Jira.
• Knowledge of workflow automation and continuous improvement methodologies.