Tech Support Analyst
Job in
Vienna, Fairfax County, Virginia, 22184, USA
Listed on 2026-09-05
Listing for:
Edge Services
Full Time
position Listed on 2026-09-05
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
- 1-5+ years of desktop/technical support experience
- Experience with the Service Now ticketing system or equivalent
- Strong communication skills to provide daily updates and status reports
- Imaging and deploying laptops and desktops for onboarding
- Break/fix hardware support and troubleshooting, end to end
- Testing returned devices through the return merchandise (RMA) process
- Recovering assets through IT asset return and offboarding tickets, including scanning devices in and out
- Fulfilling software installation/update requests and troubleshooting
- Supporting our virtual environment (VM requests and related issues)
- 1-5+ years of desktop/technical support experience
- Experience with the Service Now ticketing system or equivalent
- Strong communication skills to provide daily updates and status reports
- Imaging and deploying laptops and desktops for onboarding
- Break/fix hardware support and troubleshooting, end to end
- Testing returned devices through the return merchandise (RMA) process
- Recovering assets through IT asset return and offboarding tickets, including scanning devices in and out
- Fulfilling software installation/update requests and troubleshooting
- Supporting our virtual environment (VM requests and related issues)
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