ServiceNow HRSD Architect

Key Responsibilities:

• Participate in full software development life cycle:
  Analysis, Design, Configuration, Testing, Training, and Operational support
• Designing, Prototyping, Testing, and Implementation of Service Now HRSD solutions, including Employee Center Pro, HR Case Management and Knowledge Management, and other HRSD modules to meet the specific the business requirements, align with HR technology principals and to provide an exceptional employee/user experience.
• Develop, test and deploy Service Now HRSD solutions using scripting languages such as JavaScript, Glide scripting, and Business Rules.
• Create reports and dashboards to display KPIs and provide insights and metrics related to HR services and business processes.
• Collaborate with HR stakeholders to gather requirements, analyze business processes, and translate user needs into technical solutions and system enhancements.
• Perform system testing, debugging, and troubleshooting to identify and resolve technical issues and ensure the stability and reliability of HRSD solutions.
• Document, maintain and update policies, procedures and controls for the platform operation and software development life cycle while promoting agile development.
• Document technical specifications, system configurations, and development activities, ensuring comprehensive documentation and knowledge sharing within the team.
• Ensure all custom development is aligned with Service Now best practices and governance standards.
• Provide technical support and guidance to HR stakeholders and end-users, addressing inquiries, resolving issues, and delivering training as needed.
• Stay informed about Service Now platform updates, new features, and best practices, and recommend and implement enhancements to optimize HRSD functionality.

Qualifications:

• 6+ years of Service Now experience with Human Resources case management.
• 4+ years of product development experience in Service Now HR Service Delivery (HRSD) product - ability to understand out of the box functionality vs customization.
• Strong understanding of HR processes and workflows.
• Service Now Certified System Administrator (CSA) certification.
• Service Now Certified Application Developer (CAD) certification.
• Advanced proficiency in Service Now development, including Scripting (JavaScript and Glide scripting), UI Policies, Business Rules, Client Scripts, and REST/SOAP APIs.
• Familiarity with integration best practices and integrating Service Now with other enterprise systems (Oracle HCM Cloud, Microsoft 365, etc.).
• Experience with Agile development methodologies and tools.
• Excellent communication skills with the ability to effectively interact with technical and non-technical stakeholders.
• Experience with Service Now AI platform tools and capabilities, including Now Assist and Move Works.
• Ability to work independently and collaboratively in a team environment, with strong communication and problem-solving skills and attention to detail.