Business Support Specialist

Job Title

Junior Finance Support Specialist

Location:

Vienna, VA

Type:
Contract

Contractor Work Model:
Hybrid – onsite and remote

Hours:

9:30am - 6:00pm EST

• Support business partners by providing expertise on mortgage and equity processes from start to finish
• Utilize knowledge of real estate lending systems and assist with troubleshooting complex system tickets related to mortgages and equity
• Collaborate with internal teams, vendors, and leadership to resolve system issues and outages, including providing root cause analysis and stakeholder communications
• Participate in testing, implementation, and enhancement of software and systems, ensuring regulatory and procedural compliance
• Research and analyze problems, recommend operational improvements, and assist with process troubleshooting and documentation
• Contribute to weekend and off-hours support, including system validations and coverage on a rotational basis
• Handle escalated inquiries related to member accounts, general ledger, and internal systems, providing prompt and accurate responses
• Perform software testing, implement new processes, and support cross-organizational projects to improve operational efficiency
• Other duties as assigned to support business operations and system stability

• Ability to work independently and collaboratively within a team environment
• Entry level knowledge of real estate systems and processes
• Strong research, analytical, and problem‑solving skills
• Experience with SQL queries and system troubleshooting
• Excellent verbal and written communication skills
• Familiarity with regulatory requirements and internal procedures
• Ability to navigate multiple systems and adapt to new technologies
• Willingness to work on weekends and off‑hours in a rotation schedule
• Prior experience in financial or real estate support roles preferred

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.