Manager, Specialized Mortgage Operations & Support

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

To manage, plan, and direct fraud and legal mitigation frameworks, measurements, methodologies, policies, standards, and procedures for the Real Estate Lending (REL) Servicing & Specialized Operations Division to ensure the overall effectiveness and compliance of programs and operations. Ensure Specialized Mortgage Servicing & Support processes and strategies align with Real Estate Lending (REL) business initiatives, achieve business objectives, improve the quality of service, mitigate exposure to fraud and legal concerns, and provide support to the entire branch in regulatory changes, process improvements and risk liaison activities.

Collaborate with other REL business units, Compliance, Office of General Counsel, and Security to assess and support operations by developing effective strategies, tactics, and solutions. Ensure adherence to laws, regulations, policies, best practices, and industry standards related to the activities of the business unit.