Program Manager II

Overview

To manage, influence, and lead development direction and optimal performance of business unit program initiatives. Develop, implement, evaluate, and lead users to comply with best practices to ensure timely and effective channel/ program delivery and administration. To manage and facilitate implementation and coordination of moderately complex programs that affect and involve business unit activities. Ensure management review of initiatives from concept through planning, analysis, design, and testing, implementation, and transition phases.

Manage program deliverables and solutions on schedule and within scope and budget.

• Review program-related data using performance measurements and indicators to identify areas for improvement and potential risk and develop action plans for each indicator or area identified and lead change management
• Consult with leadership and business partners to effectively define KPIs and short/long-term goals and objectives, initiatives, and actions plans
• Analyze overall program effectiveness; identify and address areas of opportunity and make recommendations
• Innovatively identify and collaborate with management regarding the current and future needs and trends for programs and channels based on feedback
• Identify, scope, document, coordinate, and implement business solution requirements in accordance with program/channel and project goals
• Support qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc.
• Direct and lead work by developing and coordinating work plans, schedules, milestones, deliverables, and training
• Manage program budgets including risk and impact of changes to program plans
• Identify and minimize risks or constraints that would impact program deliverables
• Identify, communicate, and resolve branch/division/department or cross-organizational areas of concern that may impede or impact other projects/initiatives
• Maintain/archive program documentation
• Ensures program deliverables are met in accordance with expectations
• Prioritize and delegate assignments, including project analysis, requirements definition, and implementation of program modifications and enhancements
• Develop action plans for conducting internal analyses and collaborate with business partners to identify root causes for employee development gaps and establish solutions
• Manage moderately complex programs
• Serve on teams and task groups for programs or initiatives of considerable impact within the business unit & or across the organization
• Ensure effective program management from inception through implementation
• Mentor members of the team within the branch to ensure cooperation and consistent application of policies and procedures
• Solve moderate to complex project-related problems
• Interact effectively with managers and division/department management concerning program(s)
• Recommend improvements across division/department lines
• Build relationships with management and key stakeholders
• Perform other duties as assigned

• Demonstrated experience reviewing, understanding, and interpreting end-to-end process maps to assess workflows, dependencies, and gaps.
• Experience supporting technical and systems-based programs, including familiarity with enterprise release, change management, and control processes.
• Experience in workflow and program development including development of requirements documents, procedures, and implementation plans
• Significant experience in managing multiple initiatives, and meet changing requirements and priorities to accomplish objectives and goals, independently or in a team environment
• Significant experience in collaborating across organizational boundaries and building partnerships across various functions
• Experience in leading, training, guiding and mentoring others
• Significant experience working with leadership and management in diverse and complex operational environments
• Advanced project management skills to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
• Advanced planning, organizational and problem-solving skills
• Advanced skill in identifying and analyzing business requirements and recommending solutions
• Innovative thinking skills to solve problems and facilitate the decision-making process
• Advanced verbal, written, and interpersonal communication skills, including ability to communicate complex terms to all levels of audiences
• Analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships
• Bachelor's Degree in Business, Management, or the equivalent combination of training, education, and experience

• Project Management Professional (PMP), or the equivalent combination of training, education, and experience
• Expert knowledge of Navy Federal's functions, philosophy, operations, and organizational objectives
• Knowledge of systems and software used at Navy Federal
• Working knowledge of…