Care Coordinator Supervisor - Hope Advanced Veterinary Center

Care Coordinator Supervisor
- Hope Advanced Veterinary Center Care Coordinator Supervisor
- Hope Advanced Veterinary Center

Pet Vet Care Centers' Hope Advanced Veterinary Center is currently seeking a Care Coordinator Supervisor to join our team!

At Pet Vet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide
, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

The Care Coordinator Supervisor is a working leader responsible for providing strategic oversight of patient access, front office operations, and the Care Coordination team. This position ensures an exceptional client experience, efficient patient flow, accurate provider scheduling, financial integrity, and consistent communication across all hospital services.

The Care Coordinator Supervisor provides leadership for all Care Coordinators (Receptionists) and serves as the operational owner of provider scheduling within the Practice Management System (PMS). This role is responsible for maintaining the integrity of physician schedules, appointment availability, and front office operations while ensuring continuity of care through standardized scheduling practices and exceptional client service.

Working in partnership with physicians, department leaders, the Nursing Director, and hospital administration, the Care Coordinator Supervisor coordinates provider scheduling, patient access, and front office operations to support efficient hospital workflow, seamless communication, and an exceptional patient and client experience.

The Care Coordinator Supervisor leads by example, models the hospital's Mission, Vision, and Values, and fosters a culture of accountability, collaboration, professionalism, and continuous improvement. This position serves as a key operational leader within the hospital, ensuring the front office and patient access functions support the delivery of the Ultimate Care Experience.

Hope Advanced Veterinary Center in Vienna, VA has been the trusted destination for specialty and emergency veterinary care in the greater Washington, DC area for more than 30 years, operating 24/7, 365 days a year from its Vienna, VA location. With a team of board-certified specialists spanning oncology, internal medicine, ophthalmology, cardiology, surgery, and neurology, Hope provides some of the most comprehensive specialty care available anywhere in the Mid-Atlantic region.

Essential Functions

• Supervise, coach, and develop Care Coordinators across all hospital services.
• Conduct introductory, annual, and ongoing performance evaluations.
• Provide real-time feedback, accountability, and recognition to team members.
• Participate in interviewing, hiring, onboarding, training, and disciplinary processes
• Identify opportunities for growth and create development plans for team members.
• Facilitate regular team meetings and communication regarding hospital initiatives, policies, and operational updates.
• Maintain a positive, collaborative culture that supports engagement, retention, and professional growth.

Scheduling & Workforce Management

• Create and manage Care Coordinator schedules to ensure appropriate staffing coverage.
• Monitor attendance, punctuality, and schedule adherence.
• Coordinate emergency staffing needs and coverage during call-outs or unexpected absences.
• Review and approve timekeeping records and payroll submissions as assigned.
• Monitor overtime and staffing utilization while maintaining service standards.
• Client Experience & Service Excellence
• Oversee all aspects of the client experience from initial contact through discharge.
• Ensure clients are greeted professionally and compassionately in person,…