Senior Director, Service Delivery

Lead. Innovate. Deliver Excellence.

ITCON Services, LLC (ITCON) is seeking an experienced Director of Service Delivery to join our management team. We are looking for a candidate who possess an entrepreneurial spirit. The ideal candidate will bring high energy and a proven track record of managing delivery while organically growing the business. This is an exceptional opportunity for a strategic leader who thrives on building high-performing teams, driving customer success, and delivering innovative technology solutions that make a meaningful impact across the Federal Government.

Location: Tysons, Virginia (4 days in office - 1 day remote)

Eligibility: Applicants must be U.S. Citizens and able to obtain and maintain a U.S. Government Public Trust clearance.

• Lead a portfolio of software development, O&M, and contact center programs, ensuring successful delivery of high-quality solutions that exceed customer expectations.
• Build, mentor, and inspire multidisciplinary teams consisting of Program Managers, Project Managers, Business Analysts, Developers, and technical specialists.
• Champion ITCON's Service Delivery Methodology and industry best practices to drive consistency, quality, and operational excellence.
• Partner with customers to understand mission objectives, develop strategic roadmaps, and strengthen long‑term relationships.
• Collaborate with executive leadership to develop and execute annual portfolio strategies that support organizational goals and growth objectives.
• Drive continuous improvement initiatives and promote adoption of Agile, PMI, and other industry‑leading methodologies.
• Build and maintain strong working relationships with teaming partners, contracting officers, CORs, and agency leadership.
• Bring a problem‑solving mindset, ready to tackle an issue to its resolution

• Oversee all portfolio financial management activities, including budgeting, forecasting, profitability, resource planning, and financial reporting.
• Work closely with internal operations teams to ensure seamless program execution and organizational alignment.
• Manage multiple priorities simultaneously while maintaining exceptional attention to quality, customer satisfaction, and business outcomes.

• Support business development, capture, and proposal efforts by contributing operational expertise and delivery insights.
• Recruit, develop, and retain top‑tier technical and non‑technical talent.
• Coach and mentor project managers and future leaders, fostering professional growth and career advancement.
• Cultivate a culture of accountability, collaboration, innovation, and continuous learning.

• Bachelor's degree required. Bachelor's Degree in Information Systems, Business, Computer Science, or a related field preferred.
• PMP certification and Agile certification.
• 15+ years of progressive leadership experience in federal contracting, with significant service delivery oversight.
• 10+ years of experience successfully managing technical software development projects and large technology programs.
• Experience supporting Federal Civilian agencies
• Familiarity with major Federal government procurement contracts (T&M, FFP, performance-based) and contract vehicles (GWACs/IDIQs).
• Able to cultivate solid, productive working relationships with internal managers, staff, and peers as well as partners and consultants, and facilitate collaboration towards innovative solutions.
• Exceptional communication, presentation, facilitation, and stakeholder management skills.
• Strong analytical, organizational, and problem‑solving abilities.
• Ability to lead multiple concurrent initiatives in a fast‑paced environment.
• Experience managing geographically dispersed and remote teams.
• Proven ability to recruit, develop mentor, and retain high‑performing teams.
• Track record of delivering successful outcomes while maintaining strong customer relationships and high employee engagement.

• Experience in software development tools and technologies.
• Experience in AI/ML planning and implementation.
• Experience supporting Defense and/or Client‑related clients.