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Enterprise Client Experience Leader
Job in
Vienna, Fairfax County, Virginia, 22184, USA
Listed on 2026-08-22
Listing for:
HDR
Full Time
position Listed on 2026-08-22
Job specializations:
-
Management
Client Relationship Management
Job Description & How to Apply Below
HDR is seeking a Client Experience Director to lead our enterprise-wide client experience program. You will translate client insights into strategic action, foster a client-centered culture, and drive continuous improvement across the organization.
The role partners with operations, marketing, and project delivery to strengthen relationships and outcomes. You will oversee the Client Feedback System, monitor metrics like Net Promoter Score, and advisor leadership on actions that build loyalty and
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