Senior Program Manager – MDC; Medical Disability Claims

Program Manager

Steer Bridge is a modern technology company delivering innovative, mission-focused solutions to the U.S. Government and private sector. Leveraging deep expertise in federal acquisition, digital transformation, and emerging technologies, we deliver agile, commercial-grade capabilities that accelerate operational effectiveness and drive measurable mission success.

At the core of Steer Bridge is our people—especially the veterans whose leadership, problem-solving mindset, and commitment to excellence elevate every project we support. We don't simply hire exceptional talent; we cultivate it, creating meaningful career pathways for veterans, military spouses, and professionals who share our passion for advancing technology and strengthening the missions we serve.

We are seeking an experienced and highly accomplished Program Manager to lead the operations and technology functions supporting Medical Disability Claims (MDC). This senior leader will be responsible for the overall performance, delivery, continuous improvement, and technology enablement of MDC operations. The ideal candidate brings at least 15 years of leadership experience, a strong record of managing complex operations and technology programs, and direct experience working with the VA on IT projects.

This role requires a strategic operator who can translate mission requirements into executable plans, lead cross-functional teams, manage stakeholders and performance, and drive measurable outcomes.

The Program Manager will provide executive-level leadership across people, processes, technology, quality, performance, and delivery. Success in this role requires the ability to operate comfortably at both the strategic and tactical levels, balancing day-to-day operational execution with long-term modernization and technology initiatives.

• Provide executive leadership and accountability for MDC operations, technology, program delivery, performance, and customer satisfaction.
• Lead and develop cross-functional teams spanning operations, technology, program management, quality, reporting, and support functions.
• Own program execution, including scope, schedule, budget, staffing, risk management, performance management, and delivery against contractual and mission objectives.
• Serve as a senior point of contact for VA stakeholders and establish trusted relationships across government, contractor, technical, and operational organizations.
• Leverage direct experience with the VA to understand mission priorities, IT governance, stakeholder expectations, acquisition environments, and federal program requirements.
• Lead VA IT projects and technology initiatives supporting MDC, including modernization, systems integration, process automation, data and reporting capabilities, cybersecurity coordination, and technology-enabled operational improvements.
• Translate business and operational requirements into technology roadmaps, project plans, priorities, and measurable outcomes in partnership with technical teams and government stakeholders.
• Establish and monitor operational KPIs, service-level objectives, quality measures, productivity targets, and program health indicators; use data to drive corrective action and continuous improvement.
• Identify operational risks, dependencies, bottlenecks, and opportunities for automation or process improvement, and implement solutions that improve efficiency, quality, timeliness, and customer outcomes.
• Direct program governance, status reporting, executive briefings, stakeholder communications, and performance reviews.
• Partner with technical leadership to ensure systems, applications, infrastructure, data, and integrations support operational requirements and can scale with program demand.
• Ensure program processes and technology solutions align with applicable federal requirements, contractual obligations, security practices, privacy requirements, and organizational policies.
• Lead organizational change management associated with new processes, systems, technology deployments, and operating models.
• Develop and maintain staffing strategies, workforce plans, succession plans, and leadership development programs to support sustained program performance.
• Manage subcontractors, vendors, and external partners as required, ensuring accountability for delivery, quality, and performance.
• Identify and communicate program risks and mitigation strategies to executive leadership and government stakeholders.
• Take on additional tasks and responsibilities as assigned based on business needs.

• 15+ years of progressive leadership experience managing complex programs, operations, technology organizations, or a combination thereof.
• Bachelor's degree in Business Administration, Information Technology, Computer Science, Engineering, Public Administration, or a related field; advanced degree preferred.
• Direct experience working with the U.S. Department of Veterans Affairs (VA) on IT projects, technology…