Call Taker

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Full‑Time Regular – Vienna, VA, US

Salary Range: $19.00 To $32.85 Hourly

Advanced Pediatrics is seeking an experienced Pediatric Telephone Triage Nurse to work in our growing pediatric practice, located in Vienna, VA. This is not a remote position. If you are a self‑motivated nurse and love working with children and their parents, then we would love to talk to you. We are looking for long‑term employees to become part of our work family.

A minimum of 1 year of pediatrics experience is required. You must be bright, motivated, courteous, self‑motivated and able to use critical thinking in a fast‑paced environment. You must be proficient typing at least 30 WPM and be able to learn our EHR system.

• Monitor and respond to the nurse phone line; talk directly to patients on the telephone/computer and schedule appointments, or direct them to ERs, urgent care centers or offer home‑care advice.
• Determine urgency of seeing the patient based on brief assessment and familiarity with the patient’s condition and history.
• Use written/computerized clinical decision‑making, including algorithms that closely imitate provider logic and thought patterns.
• Provide appropriate home‑health advice to patients and parents if an appointment is not recommended.
• Ensure accurate notes of all contacts, correspondence and treatments are documented in the patient’s record via EHR.
• Call in prescription refills, initiate referrals and complete forms as needed for continuity of care.
• Consult with providers as needed.
• Act in an “Ask a Nurse” capacity, handling routine information requests from patients (e.g., “Do I need a flu shot every year?”).
• Serve as a clinical resource and professional role model for other nursing staff.
• Prioritize work tasks and services and complete tasks in a timely manner.
• Provide patient education regarding disease processes, therapies, feeding and healthful behaviors.
• Communicate appropriately and tactfully with staff, consultants, patients, significant others and the community.
• Reduce conflict and increase patient satisfaction whenever possible through timely response to calls and tasks.
• Participate in staff meetings, planning, in‑service and other meetings.
• Assist clinical floor staff if needed for fill‑in duties.

• Must have an RN or LPN license.
• Must speak clearly and be able to comprehend and communicate using medical terminology.
• Must be detail‑oriented and able to multi‑task.
• Professional attitude and appearance.
• Must be able to work at a fast and accurate pace.
• Must be able to work independently and with others as a team.
• Onsite triage in Vienna, VA.

• Employer‑sponsored health, dental and vision.
• Life insurance.
• 401(k) with matching.
• Paid Time Off.
• Profit sharing.
• Tuition reimbursement.

Advanced Pediatrics provides competitive compensation and benefits. This practice has been in business since 2000.

All ages, including older job seekers, are encouraged to apply.

• Dependable – more reliable than spontaneous.
• People‑oriented – enjoys interacting with people and working on group projects.
• Adaptable/flexible – enjoys doing work that requires frequent shifts in direction.
• Detail‑oriented – would rather focus on the details of work than the bigger picture.
• Achievement‑oriented – enjoys taking on challenges, even if they might fail.
• Autonomous/Independent – enjoys working with little direction.
• Innovative – prefers working in unconventional ways or on tasks that require creativity.

• A good fit for applicants with gaps in their resume or who have been out of the workforce for the past 6 months or more.
• A job for which all ages, including older job seekers, are encouraged to apply.

Full‑time, including 1 evening and rotating Saturday. Open to part‑time candidates as well.

Vienna, VA 22180:
Reliable commute or planning to relocate before starting work is required.