Hub​/Pharma Account Manager

Hub/Pharma Account Manager

Location:

HYBRID role (in-person 2 days per week). Candidates must be within commuting distance of Vienna, VA;
Charlotte, NC; or Orlando, FL. This is NOT a remote position.

Travel: up to 20%.

Our mission is to support patients, providers, and payors with total access to healthcare. This role provides a meaningful opportunity to help patients gain faster access to advanced medical products.

The HUB/Pharma Account Manager is responsible for managing, maintaining, and growing our current HUB customer base. The role strengthens client relationships, supports ongoing service delivery, and identifies opportunities to increase engagement and volume within existing accounts. The account manager builds and maintains relationships with key contacts, serves as the primary point of contact for customer needs, monitors See Qer volume, and identifies new areas of opportunity.

• Handle customer inquiries and questions as a top priority, ensuring timely and accurate responses
• Manage multiple accounts and client relationships simultaneously with strong attention to detail
• Overcome and resolve technical, service, and customer objections effectively
• Develop a strong understanding of the Careviso suite of services and how they integrate into customer workflows
• Schedule recurring conference calls and proactively problem-solve for customers within established response timelines
• Collaborate cross-functionally with internal teams to ensure customer prioritization and satisfaction
• Monitor See Qer volume and assist in identifying opportunities for growth within existing accounts
• Execute all responsibilities with professionalism, urgency, and a strong customer‑first mindset

• Demonstrated prior account management experience with the ability to develop relationships and grow business within an assigned territory
• High sense of urgency combined with exceptional customer service skills
• Strong attention to detail and ability to manage competing priorities
• Ability to analyze and manage large data sets in various formats
• Proficiency in Excel, Word, and Salesforce
• Excellent written and verbal communication skills

• Hybrid (home and office)
• Vienna, VA;
  Charlotte, NC; or Orlando, FL
• Up to 20% travel required

• Minimum of 4 years of prior account management experience
• Healthcare industry experience preferred, but not required

• Competitive salary plus commission
• Comprehensive benefits package

This position offers the opportunity to work directly with leading healthcare organizations while contributing to improved patient access and outcomes. You will play a key role in maintaining strong client relationships, supporting growth initiatives, and ensuring a high standard of service in a fast‑paced, evolving environment.

careviso is a cutting‑edge, rapidly‑growing healthcare technology company. By automating the impossible we’re able to solve the most complex problems in the healthcare industry in real‑time: prior authorizations and financial transparency. careviso created a complete technology platform that increases patient access to care by delivering cost estimates, administrative requirements, and approvals in real time. Our mission is to support patients, providers, and payors with total access to healthcare.

All employees must be authorized to work in the United States. careviso provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, careviso complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities.