Telecommunicator

About The Role

Ramsey County is hiring a 911 Telecommunicator to serve as the first point of contact during emergency and non-emergency situations. In this fast-paced role, you’ll answer 911 calls, gather critical information, coordinate police, fire, and EMS response, and operate advanced emergency communications systems to help keep the community safe.

Location: Saint Paul, MN

Job Type: Full-Time

Salary: $55,962.25–$81,145.27 annually

• Answer and process emergency and non-emergency 911 calls.
• Operate Computer Aided Dispatch (CAD), radio systems, and other communications technology.
• Gather, prioritize, and document critical caller information while monitoring multiple computer screens.
• Dispatch police, fire, and EMS personnel and provide ongoing updates to responding units.
• Access and update federal, state, and local public safety databases.
• Maintain accurate call records using standardized codes and procedures.
• Provide exceptional customer service to the public and public safety agencies.
• Utilize computerized mapping systems and maintain knowledge of streets, landmarks, and jurisdictions.
• Assist in training new employees and testify in court when required.
• Maintain confidentiality and professionalism while handling sensitive information.

• High school diploma or equivalent.
• Two years of customer service experience or one year of experience providing services for police, fire, or EMS.
• Strong multitasking, communication, and problem‑solving skills.
• Ability to work effectively in high‑pressure emergency situations.
• Ability to obtain and maintain Bureau of Criminal Apprehension (BCA) certification after hire.
• Fingerprinting and successful background check required.

• Competitive salary and comprehensive county benefits.
• Paid vacation, sick leave, and holidays.
• Health, dental, and retirement benefits.
• Professional training and career advancement opportunities.
• Opportunity to make a direct impact in public safety.