Account Executive II

Job Details:

Job Location:

West Virginia - WV, Salary Range:
Undisclosed,

Are you a relationship-driven professional who thrives on delivering exceptional client experiences and driving strategic account growth? Join Liberty Dental Plan as an Account Executive II and play a key role in strengthening client partnerships, supporting retention efforts, and helping organizations maximize the value of their dental benefits programs.

At Liberty Dental Plan, our mission is to improve access to quality dental care while delivering outstanding service to our members, clients, providers, and communities. We foster a collaborative, purpose-driven culture where innovation, teamwork, and professional growth are encouraged and celebrated.

The Account Executive II serves as a trusted advisor and primary point of contact for a portfolio of clients. In this role, you'll build strong client relationships, proactively identify opportunities for enhancement and growth, and collaborate across departments to ensure exceptional service delivery and long-term client success.

• Serve as the lead contact for day-to-day client service and strategic account support.
• Develop and execute relationship management strategies aligned with each client's business goals and objectives.
• Analyze plan utilization, performance trends, and client needs to provide proactive recommendations and solutions.
• Lead renewal activities, including developing and presenting renewal options, benefit design changes, and pricing strategies.
• Partner with internal teams including Claims, Eligibility, Provider Relations, and Finance to resolve escalated issues effectively and efficiently.
• Identify opportunities to enhance client satisfaction, improve plan performance, and expand service offerings.
• Facilitate client meetings, quarterly business reviews, and strategic planning sessions.
• Support open enrollment strategies, employee education initiatives, and presentation development.
• Maintain accurate client records, service documentation, and renewal milestones within company systems.
• Monitor contractual performance expectations and ensure service commitments are achieved.
• Mentor and support junior team members in client service and account management best practices.

• Bachelor's degree in Business Administration, Marketing, or a related field, or an equivalent combination of education and relevant work experience.

• Minimum of 4 years of experience in health insurance account management, client services, employee benefits, or a related field.
• Experience managing mid-sized or complex client accounts strongly preferred.
• Dental or ancillary benefits industry experience is a plus.

• Strong knowledge of group health and dental insurance concepts, including underwriting, plan design, compliance, and claims operations.
• Exceptional relationship-building and consultative account management skills.
• Excellent communication, presentation, and stakeholder management abilities.
• Strategic mindset with the ability to identify growth opportunities and deliver value-driven solutions.
• Strong analytical skills with the ability to interpret data and translate insights into action.
• Outstanding organizational skills and attention to detail.
• Proficiency with Microsoft Office Suite and CRM systems.
• Ability to collaborate effectively across cross-functional teams.
• High degree of professionalism, discretion, and sound judgment.

• Collaborative, client-focused environment.
• Regular interaction with internal departments and external client stakeholders.
• Opportunity to lead strategic client discussions and influence long-term…