Customer Service Representative

Position

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience.

• Location:
  
  Villa Park, IL 60181
• Salary Range: $16.00 - $16.00 Hourly
• Shift: Full Time 2pm – 10pm

This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM.

• Great growth opportunities – dynamic and growing company
• Set schedule
• Medical, Dental, and Vision insurance benefits (available to eligible employees)
• Employee Referral Bonus Program
• Free Black Card Membership
• 401(k) with generous employer match
• Profit sharing program
• A sparkling clean work environment (everyone pitches in to keep the club pristine!)
• Employee Assistance Program (EAP)

• Greet members and guests, providing exceptional customer service and making members feel comfortable and welcomed.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regularly clean entire facility, bathrooms, equipment, front desk area, and amenities.

• Must be 18 years of age or older.
• Must be punctual and reliable.
• Customer service experience preferred.
• Continual standing and walking during your shift.
• Continual talking to members and potential members in person and on the phone during your shift.
• Must be able to lift 45 pounds.

• Executional Excellence, People First, Integrity, and Customer Mania.
• Part of a company that cares about improving the health and well-being of our communities.
• Part of a supportive, engaging, inclusive workforce that values diversity and creates an environment where everyone can feel they belong.
• Encouraging professional growth and development.
• Creating a positive impact in local communities through philanthropic initiatives.
• Being part of a brand you can be proud of.

Equal Opportunity Employer