Front Desk Receptionist

Job Description

We are seeking a Front Desk Receptionist with prior medical office experience to join our interdisciplinary pain management practice. This role is essential in providing a professional, organized, and compassionate first point of contact for our patients.

• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

• Monday through Friday
• Day shift
• 8-hour shift
• No weekends

• Greet and register patients upon arrival and collect copays and patient balances.
• Schedule appointments, answer phones, and manage patient correspondence.
• Enter patient information into the EMR and transmit required information to billing staff.
• Scan, upload, fax, and copy patient documents and medical records.
• Maintain and organize patient medical records within the electronic health record system.
• Obtain and send medical records to providers and insurance companies.
• Communicate calmly and respectfully with patients and families during times of stress or concern.
• Respond to phone calls and messages in a timely and professional manner.
• Proactively manage clinic schedules by filling cancellations and prioritizing appointments.
• Work independently while maintaining strong organizational standards.

• Experience in medical reception, patient registration, scheduling, and eligibility verification.
• Experience working with medical insurance companies required.
• Strong customer service and communication skills.
• Ability to work independently and take initiative.
• Computer proficiency and EMR experience preferred.
• Strong organizational and multitasking abilities.