IT Infrastructure Manager

Infrastructure, Cloud, Endpoints, and End User Technology

Rose Paving LLC

Rose Paving is a nationwide commercial paving company in an active period of growth and acquisition. Our IT environment is a modern Microsoft centric stack that includes Azure, Entra , Intune, Teams Phone, Fortinet, and Crowd Strike, supporting a growing portfolio of offices, field operations, and recently acquired entities. The environment is being actively built, integrated, automated, and matured.

We are seeking an IT Infrastructure Manager who is deeply technical, remains hands on with the platform, and wants the autonomy to operate an environment to a high standard. This role owns infrastructure, cloud services, endpoints, networking, voice, and end user support, and sets the operational bar for the team responsible for delivering it.

This is a strong fit for a technologist who enjoys staying current on the Microsoft ecosystem, has clear opinions on identity and endpoint architecture, uses scripting and automation as a default rather than a last resort, and wants meaningful input on architecture and strategy.

• Azure and Microsoft 365:
  Own the daily administration and ongoing maturity of Entra , Exchange Online, SharePoint Online, One Drive, Teams, and Azure infrastructure, including storage accounts, identity integrations, networking, and policy.
• Endpoint management:
  Lead the Windows endpoint platform end to end using Intune, Autopilot, compliance policies, application deployment, update rings, and full device lifecycle management.
• Networking:
  Manage Fortinet firewalls, SD WAN, site to site VPN, wireless, and WAN connectivity across headquarters, regional offices, and satellite locations.
• Voice and telecom:
  Administer Microsoft Teams Phone, DID assignments, call queues, auto attendants, and the associated carrier relationships.
• Backup and disaster recovery:
  Own Druva backup and recovery, business continuity planning, and the runbooks and testing required to validate readiness.
• Monitoring and observability:
  Use Logic Monitor and complementary tooling to ensure infrastructure issues are detected and addressed before they impact users.

• Manage and mentor the infrastructure and end user support team, establishing clear standards for technical depth, ticket quality, and customer experience.
• Own the service desk operation in Solar Winds Service Desk (Samanage), including SLAs, queue management, routing, reporting, and continuous improvement.
• Develop and maintain the playbooks, standards, and documentation that allow the team to scale as the organization grows.
• Serve as the escalation point for major incidents and high visibility outages, providing calm, technical, and clear communication under pressure.

• Drive the joiner, mover, and leaver process, including account provisioning, group and license assignment, hardware imaging and deployment, and clean offboarding with equipment recovery.
• Coordinate identity, permissions, and Azure storage integrations with the teams that own Business Central, Dynamics 365 Sales, and Power Platform.
• Continue to extend the existing Power Shell and Azure Automation footprint to reduce manual effort across recurring administrative tasks.

• Partner with security leadership on Conditional Access, Microsoft Defender, Crowd Strike Falcon Complete, email security, and KnowBe4 awareness training.
• Ensure endpoint, identity, and infrastructure configurations align with security policy in practice, not only in documentation.
• Support audit and compliance activities by providing the evidence, exports, and reports required.

• Contribute to enterprise initiatives in AI enablement, automation, M&A integration, and infrastructure modernization.
• Evaluate new tools and platforms with appropriate diligence, balancing innovation with stability and total cost of ownership.
• Identify opportunities for operational improvement and bring forward recommendations supported by data and clear reasoning.

This role is not directly responsible for the functional ownership, administration, development, or architecture of Microsoft Business Central, Dynamics 365 Sales (XRM), or Power Platform application development. Those platforms are managed by dedicated business systems leadership and external consulting partners.

This role will, however, support the operational dependencies that keep those platforms running effectively, including:

• User provisioning and deprovisioning across all platforms
• Identity, group, and permissions coordination
• Azure storage and file integrations
• Underlying infrastructure availability and performance
• Endpoint, access, and SaaS integration troubleshooting

• Cloud and identity:
  Microsoft 365 (E3 and E5), Azure, Entra , Conditional Access, SharePoint Online, One Drive, Azure…