IT Support Specialist
Job in
Villa Park, DuPage County, Illinois, 60181, USA
Listed on 2026-07-20
Listing for:
Rose-Paving-LL
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Key Responsibilities Serve as the first point of contact for technical support requests via Solar Winds Service Desk Provide support for Windows 10/11 workstations, Microsoft Surface laptops, HP printers, Microsoft Teams VoIP phones, and business software
Troubleshoot and escalate hardware, software, and network issues as needed using GoTo Resolve RMM tools
Support user access, permission management, and issue resolution in Dynamics 365 Sales CRM, including modules like:
- Experlogix CPQ - Accounts, Leads, Opportunities, Jobs, and Scheduling Setup and configure new employee hardware and software
Maintain asset inventory and participate in lifecycle management of devices and accessories
Collaborate with remote IT staff to implement solutions and enforce IT standards
Assist with basic onboarding/offboarding tasks including provisioning and deprovisioning accounts
Required Qualifications 2+ years of experience in an IT Helpdesk or Support role Excellent customer service skills with a 150% user-first mindset
Strong troubleshooting skills for Windows 10/11, Microsoft Office 365, Teams, printers, and basic networking
Familiarity with RMM tools (GoTo Resolve preferred) and ticketing systems (Solar Winds or similar)
Willingness to learn and support Microsoft Dynamics 365 Sales CRMSelf-starter with the maturity to work independently while collaborating remotely
Strong documentation and communication skills
Preferred Qualifications
CompTIA A+ certification or other relevant IT support certifications
Experience supporting Microsoft Dynamics 365, especially Sales or CPQ modules
Basic understanding of IT asset management and imaging/deployment tools
Experience working in a distributed, multi-site organization
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