Bilingual Customer Service Representative

SUMMARY:

This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services

ESSENTIAL FUNCTIONS:

* Assists callers efficiently and in a polite, courteous and professional manner at all times.

* Conducts appropriate screening and eligibility functions.

* Obtains correct information to schedule appropriate modes of transportation.

* Maintains current knowledge of local operating transportation policies.

* Accurately and effectively uses trip scheduling and dispatch software.

* Maintains client, company and employee confidentiality.

* Communicates with facilities and/or providers as necessary to assure efficient transportation services.

* Coordination of urgent care and/or discharges with Trip Validation Specialist

* Keeps Supervisor informed concerning scheduling and/or service delivery problems

* Completes all required records and reports

* Effective use of telecommunications systems

REQUIRED

SKILLS AND ABILITIES

* Excellent communication skills

* Basic computer and typing skills

* Type 30 wpm

* Customer service experience

* Able to work in a busy environment

* Able to work independently or with a team

QUALIFICATION

* High School graduate or equivalent

Monday-Friday 7am-4pm or 9am-6pm