×
Apply for Jobs Apply for Jobs Post a Job Post a Job Local Jobs Home
Register Here to Apply for Jobs or Post Jobs. X
More jobs:
HelpDesk/Support Technical Support IT Support

Senior Service Desk Analyst

Job in Vincennes, Knox County, Indiana, 47591, USA
Listing for: Good Samaritan Hospital - Indiana
Full Time position
Listed on 2026-08-05
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below

Senior Service Desk Analyst

The Senior Service Desk Analyst provides support to users while maintaining accurate and complete records on each issue. They investigate and resolve complex problems while mentoring Service Desk Analysts. They are involved in the administration of Service Desk and its tools.

Essential

Job Duties:

  • Proven ability to perform all job duties of the Service Desk Analyst.
  • Serve as a mentor to the Service Desk Analyst role.
  • Research, troubleshoot and resolve complex problems independently.
  • Participate in planning meetings for new projects.
  • Actively contribute to customer self-help through the publication of technically accurate knowledge base articles.
  • Serves as a back-up Administrator for all Service Desk tools.
  • Responsible for development of appropriate monthly metrics to demonstrate performance. Provides insight to Leadership on potential mitigation strategies.
    • Qualifications

    Job Specifications:

    • Education: 4 year college degree in computer science/information systems or related field or equivalent combination of education and experience.
    • Certification:CompTIA A+ certification is required. Additional CompTIA, Microsoft and other industry certificates are desirable.
    • Experience: Five years previous experience with computer/network related diagnostics and repair. Previous Service Desk/Help Desk experience required.
    About Us

    Why Choose Good Samaritan? For more than 115 years, Good Samaritan has been dedicated to not only providing trusted, industry-leading health care, but to fill a vital role in southwest Indiana and southwest Illinois. Our hospital continues to adhere to the compassionate principles our facility was founded on and further our commitments to our patients, our staff, and the communities we serve.

    Good Samaritan is well recognized for its commitment to excellence as a 4-time designated Magnet® facility, TJC Primary Stroke Center, and a Level III Trauma Center. We would love to welcome you to our Good Samaritan family.

    Job Info
    • Job Identification 22205
    • Job Category Service/Maintenance
    • Locations 520 S 7th St, Vincennes, IN, 47591, US
    Position Requirements
    10+ Years work experience
    To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
    (If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
     
     
     
    Search for further Jobs Here:
    (Try combinations for better Results! Or enter less keywords for broader Results)
    Location
    Increase/decrease your Search Radius (miles)
    0
    200
    Filters
    Education Level
    Experience Level (years)
    Posted in last:
    Salary
    Advanced Search