Client Intake Coordinator - Veteran Housing

People Share has an full-time direct-hire opening in Vineland, NJ with a non-profit organization that assists veteran's with housing.

Title: Client Intake Coordinator

Location: Vineland, NJ 08360
Position Type: Full-Time, Direct Hire

Schedule: Monday-Friday, 8:30 AM - 4:30 PM
Travel: 30-60%

Salary: $55,000/year

About the Role

We are seeking a professional, organized, and compassionate Client Intake Coordinator to support a veteran non-profit program. This position serves as the first point of contact for individuals seeking assistance-by phone or in person-and plays a key role in ensuring a welcoming, efficient, and respectful intake experience.

The Client Intake Coordinator is responsible for completing initial eligibility screenings, routing inquiries, maintaining documentation, supporting office operations, and ensuring seamless communication between clients, staff, and community partners.
Key Responsibilities

• Serve as the primary point of contact for all incoming phone calls and walk-in visitors at the Vineland office.
• Open and close the office daily, ensuring the building is secured.
• Check and route voicemail messages to appropriate staff.
• Greet and assist guests, clients, and partners with professionalism and courtesy.
• Conduct initial eligibility screenings (intakes) for veteran programs.
• Send and collect client documentation via Docu Sign.
• Submit completed intake packets to Program Managers and required staff.
• Collaborate with the BVH team to support smooth program entry for eligible clients.
• Maintain organized filing systems and support general office functions.
• Track and request office supplies as needed.
• Assist with referrals, document collection, applications, and participant screening.
• Maintain confidentiality and adhere to program and agency policies.
• Attend internal and external meetings, events, and community engagements as needed.
• Perform additional duties as assigned.

Minimum Qualifications

• Veterans strongly encouraged to apply.
• High school diploma or equivalent required;
  Associate or Bachelor's degree preferred (Human Services or related field a plus).
• 1-2 years of experience in intake, customer service, administrative support, or front desk roles-preferably in social services or nonprofit settings.
• Knowledge of veteran services or housing programs preferred.
• Strong interpersonal, organizational, and communication skills.
• Proficiency with Microsoft Office (Word, Outlook, Excel).
• Ability to work independently, prioritize tasks, and manage time effectively.
• Must maintain discretion and confidentiality at all times.
• Reliable transportation and valid driver's license preferred.

Competencies

• Problem Solving & Analysis
• Customer/Client Focus
• Project Management
• Personal Effectiveness & Credibility
• Leadership
• Technical Capacity

Work Environment & Physical Requirements

This role operates in a professional office environment and routinely uses standard office equipment including computers, phones, and copiers.
Some physical activity-such as standing, filing, or lifting files-is required.
Travel

Travel is primarily local during business hours. Some out-of-area or overnight travel may be required.