Customer Service Representative; CSR - Weekend Coverage

Vineland, NJ

G.E. Mechanical, LLC offers more than a salary – a competitive base salary with medical, vacation, holiday, and 401(k) benefits. Our team is our greatest asset, and we empower employees to run their own projects, make daily decisions, and grow within the company.

The Customer Service Representative is responsible for completing customer intake, coordinating internally to ensure proper work execution, and communicating with technicians in real‑time to close out service calls while maintaining quality standards.

• Answer phone calls for customer service requests and inform customers of technician arrival times.
• Reference customer service history for new work orders to verify authorization, credit limits, payment status, and resolve discrepancies.
• Provide hourly rates, pricing holds, and collect payment information when applicable.
• Create, open, assign, and close work order requests.
• Enter real‑time updates via notes in each work order description.
• Review technician descriptions on completed work orders for overall literacy, grammar, and spelling.
• Correspond with technicians to ensure proper close‑out of service calls before dispatch to the next call.
• Utilize GPS tracking software to run truck reports, cross‑reference ticket times, and provide system‑generated reports as needed.
• Route calls to the appropriate departments or individuals.

2-3 years of customer service experience in a sales/office/corporate setting.

• High school diploma or GED.
• Construction, mechanical, or service industry experience.
• Team player with strong multitasking skills in a fast‑paced environment.
• Attention to detail and organization.
• Proficiency in Microsoft Word, Excel, and Outlook.

• Competitive salary ($20–$24 hourly).
• Company‑paid vacation and holidays.
• 401(k) plan with company match.
• Education and training incentives for completed courses.
• Eligibility for performance and company‑based bonuses.
• Fulltime position, 5 days a week including Saturdays and Sundays.

G.E. Mechanical, LLC is an Equal Opportunity/Affirmative Action Employer committed to excellence and diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.