Service Supervisor

G.E. Mechanical, LLC offers you more than just a salary and more of what makes life exciting and interesting. Beyond a competitive base salary with medical, vacation, holiday, and 401(k) benefits package. G.E. Mechanical offers you the opportunity to run your own projects, control the daily decisions that accompany any job and unlimited growth opportunities. Our team is our greatest asset.

We want you to be the one who helps take us to the next level. If you're looking for more out of your career, for more out of life
, then it's time to break-out of your comfort zone and

G.E. Mechanical, LLC. is a full-service mechanical contractor founded in 1984 by Gary

E. Forosisky. Over the last 40+ years we have grown into one of the leading mechanical service providers in our region. Our specialties include HVAC, Refrigeration, Plumbing, Drain Cleaning, Environmental and Vacuum Truck Services, Emergency Underground Repairs, as well as Septic Pumping and Lift Stations. With locations in both Vineland and Cranbury, we are well positioned to provide 24/7 mechanical services to all of New Jersey, as well as Eastern Pennsylvania, and Northern Delaware.

Our customers include a wide variety of building owners, contractors, industrial production facilities, commercial enterprises, municipal and government entities, and property managers. In addition to our Emergency Services, we also provide Design and Build Services, Construction Management, and Preventative/Reactive/Predictive Maintenance Programs.

The Service Supervisor oversees the service support department team and customer service representatives, coordinating daily service operations, customer inquiries, work assignments, work order quality, and technical support for HVAC-R, Plumbing, and Environmental service activities. This position leads, trains, mentors, and evaluates team members; sets priorities; resolves escalated customer issues; supports customer service process improvements; maintains accurate records, reports, metrics, budgets, and inventory controls;

and helps ensure work is completed safely, efficiently, and in accordance with plans, specifications, company standards, customer expectations, and department needs.

• Lead, train, mentor, and support service department personnel and customer service representatives to promote high levels of customer service, productivity, safety, and technical performance

• Receive oral or written work requests, customer inquiries, service calls, and escalated issues; establish priorities based on customer needs, urgency, staffing, department needs, and operational requirements

• Assign personnel to jobs and coordinate daily service activities to support prompt, effective, and efficient completion of work

• Monitor and evaluate individual and team performance, providing coaching, feedback, and constructive guidance to enhance productivity, customer satisfaction, and continuous improvement

• Conduct regular performance evaluations for team members and identify training needs, skill gaps, and areas for improvement

• Handle escalated customer issues and complaints by investigating concerns, coordinating appropriate responses, and resolving matters in a timely manner to support customer satisfaction

• Collaborate and coordinate with other trades, sales, product development, operations, internal departments, contractors, vendors, and stakeholders to address customer needs and ensure smooth communication and coordination

• Ensure adherence to company policies and procedures, customer service standards, safety expectations, documentation requirements, and applicable regulations while handling customer interactions and service work

• Recommend personnel actions, including hiring,…