Service Plumbing ​/ Technical Lead

Plumbing Technical Services Lead

G.E. Mechanical, LLC is looking for a Plumbing Technical Services Lead to ensure that our services meet the highest plumbing quality standards. The role reviews completed work, provides technical guidance, verifies ticket completeness, and acts as a bridge between field work and final customer invoicing.

• Review all plumbing service tickets—time, materials, pictures, and equipment—to ensure the work performed matches the written description and meets industry/company standards.
• Correspond with technicians to clarify technical information.
• Report quality issues or concerns to management and work through resolutions when applicable.
• Complete plumbing quotes based on technician recommendations, unit age/condition, industry standards, and customers’ long‑term goals.
• Extract pull‑through work from service calls and preventative maintenance visits.
• Perform quality and cost control of all quoted plumbing projects throughout scope of work to maintain expected standards.
• Develop meaningful relationships with customers to encourage trust and loyalty.
• Communicate with customers regarding quoted work and provide knowledgeable and insightful information to enable them to make an informed decision.
• Follow up with customers on quoted plumbing work and coordinate with service team if approved.
• Stay current with changing industry standards.
• Work with team members to facilitate calls, manage workflow, and provide a positive customer journey.
• Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference.
• Work with management to meet company goals and deliverables.

• High School diploma or GED.
• Five (5) years’ experience in mechanical service, mechanical field estimating, or related field.
• OR
• Bachelor’s degree in Engineering, Construction Management, or related fields and two (2) years’ experience in project management and/or estimating, at least two (2) years of experience in a leadership role in mechanical service operations.

• Plumbing or mechanical technical expertise.
• Field estimating experience.
• Ability to multitask in a fast‑paced environment.
• Attention to detail and organization.
• Proficiency in Microsoft Word, Excel, & Outlook.

• Competitive salary, commensurate with experience.
• Company‑paid vacation and holidays.
• 401(k) plan with company match.
• Education and training provided, with monetary incentives for courses completed.
• Eligibility for performance and company‑based bonuses.
• Salary range: $80,000 – $90,000.

G.E. Mechanical, LLC is an Equal Opportunity/Affirmative Action Employer with a strong commitment to the achievement of excellence and diversity among its workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.