Resident Ledger Specialist

JOB SUMMARY

The qualified candidate will be responsible for maintaining the accuracy, completeness, and integrity of resident ledgers across Franklin Group’s managed portfolio. The Resident Ledger Specialist serves as the centralized resource responsible for processing, reviewing, documenting, and resolving resident account adjustments and corrections, including charges, credits, reversals, transfers, Housing Choice Voucher-related resident ledger adjustments, and other transactions necessary to ensure resident balances are accurate and properly supported.

This position works closely with Property Operations, Compliance, Accounts Receivable, and Property Accounting and is expected to proactively identify and resolve ledger exceptions before they become larger account or audit issues.

• Process approved resident ledger adjustments, including charges, credits, reversals, corrections, transfers, and other account entries.
• Research and resolve resident ledger discrepancies identified by Property Operations, Compliance, Accounts Receivable, Property Accounting, residents, auditors, or management.
• Review supporting documentation to ensure all ledger adjustments are accurate, appropriate, properly authorized, and adequately documented prior to posting.
• Correct errors associated with rent charges, concessions, fees, security deposits, utility charges, move-in/move-out activity, Housing Choice Voucher-related resident ledger activity, and other resident account transactions.
• Review and reconcile resident ledgers when discrepancies exist between lease documents, rent rolls, resident balances, Housing Choice Voucher documentation, and the property management system.
• Coordinate with Compliance and Property Operations to process ledger changes resulting from interim certifications, annual recertifications, retroactive resident rent changes, Housing Choice Voucher adjustments, repayment agreements, and other approved changes affecting resident balances.
• Reconcile resident accounts following move-ins, transfers, move-outs, unit changes, and other events affecting resident balances.
• Own and administer a defined resident ledger exception and quality-control process designed to proactively identify, research, and resolve inaccurate, incomplete, unusual, or potentially unsupported ledger activity.
• Routinely review established ledger exception reports and system-generated data, including credit and prepaid balances, aged receivables, unapplied or unidentified cash, unusual or excessive adjustments, duplicate charges or credits, inactive resident balances, move-out balances, Housing Choice Voucher-related discrepancies, and other anomalies established by management.
• Research identified exceptions, determine the underlying cause, obtain supporting documentation, make or coordinate appropriate corrections, and document resolution in accordance with established procedures and internal controls.
• Maintain and monitor an exception log or other tracking mechanism to ensure identified ledger issues are resolved within established service-level standards or appropriately escalated.
• Identify recurring ledger errors, patterns, or systemic deficiencies and communicate findings to management to support training, process improvements, system configuration changes, or other corrective action.
• Perform periodic quality-control reviews of resident ledgers to validate that charges, payments, adjustments, credits, and balances are accurate, appropriately supported, and consistent with applicable source documentation.
• Maintain a clear and complete audit trail supporting all adjustments and corrections made to resident accounts.
• Assist with internal and external audits by researching resident account…