Accounts Collections Specialist

• Contact customers to pursue payment
• Review customer AR balances for billing, invoice, and payment accuracy
• Serve as the main contact for accounting aspects of customer accounts
• Communicate company capabilities, services, policies, and terms to customers
• Maintain two-way communication between customers and ZIM
• Liaise between customers and the Dispute team to facilitate timely resolution and payment
• Investigate and recommend solutions for service failures and issues preventing prompt payment
• Escalate customer complaints, disputes, and inquiries to appropriate departments or management
• Issue timely and complete account statements
• Provide invoices and invoice details
• Provide Credit and Collection management with weekly account activity, status, and call reports
• Coordinate the dunning process
• Obtain customer contact information such as email addresses and phone numbers
• Ensure customers pay the correct bank account and legal name in compliance with banking requirements
• Work with Customer Service on customer needs outside the normal AOR
• Perform manual processes to meet customer needs outside the normal AOR
• Support cash flow targets by completing processes and procedures, meeting quality standards, and handling accounts effectively and efficiently
• Research and validate credit balances
• Identify payment discrepancies and obtain remittance details for prompt resolution of residual balances
• Research, resolve, and reconcile unapplied receipts
• Encourage customers to utilize credits
• Coordinate refunds

• Minimum of three years of collections/AR/industry and/or related experience
• Strong knowledge of commercial collections experience
• Experience in the Shipping Industry preferred
• Accounting software - SAP knowledge in FI/CO and MM modules (preferred)

Demonstrates expertise in Accounts Receivable management, including collections, billing accuracy, and customer communication. Proficient in utilizing accounting software such as SAP for financial processes and reporting.

• Accounts Receivable Management
• Commercial Collections Experience
• SAP Knowledge in FI/CO and MM Modules
• Customer Communication
• Dispute Resolution

• Collections
• Billing Accuracy
• Payment Resolution
• Credit Management
• Invoice Processing
• Account Reconciliation
• Dunning Process Coordination
• Credit Balance Research
• Payment Discrepancy Identification
• Refund Coordination

• Effective Communication
• Problem Solving
• Customer Service Orientation
• Interpersonal Skills
• Attention to Detail

• Shipping Industry
• Accounts Receivable
• Customer Accounts
• Service Failures
• Cash Flow Management