Resident Ledger Specialist

The Franklin Group is fundamentally built on our people. We recognize talent as our most precious resource, and we’ve strategically focused on three core priorities: identifying and recruiting exceptional candidates, fostering long-term retention of top performers, and empowering our team members to maximize their value-creating potential.

At Franklin Group, we focus exclusively on multifamily housing, where our passion, expertise, and resources deliver unmatched value for property owners. Our operational platform combines best‑class people, processes, and technology to drive exceptional performance. Built on a strong foundation, we grow with purpose, ensuring predictable outcomes. With the energy of a youthful company and the wisdom of decades of experience, we are equipped to manage profitability, develop for sustainable growth, and invest for above-market returns.

The Franklin Group boasts one of the most skilled and experienced multifamily teams on the East Coast. Our leadership is composed of industry veterans who have honed their expertise from the ground up, many starting at the property level. With over 1,000 dedicated professionals, including both corporate leadership and support teams as well as on‑site property teams, we are united by a shared passion for delivering excellence in multifamily housing.

As we continue to grow, our team’s commitment to innovation and exceptional service remains at the core of everything we do.

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• Health Insurance
• Vision Care
• Supplemental Insurance Plans
• Paid Community Service
• Paid Vacation
• Paid Holidays

Position:Resident Ledger Specialist

Location: Virginia Beach, VA

Job :10491

# of Openings:1

JOB SUMMARY: The qualified candidate will be responsible for maintaining the accuracy, completeness, and integrity of resident ledgers across Franklin Group’s managed portfolio. The Resident Ledger Specialist serves as the centralized resource responsible for processing, reviewing, documenting, and resolving resident account adjustments and corrections, including charges, credits, reversals, transfers, Housing Choice Voucher‑related resident ledger adjustments, and other transactions necessary to ensure resident balances are accurate and properly supported.

This position works closely with Property Operations, Compliance, Accounts Receivable, and Property Accounting and is expected to proactively identify and resolve ledger exceptions before they become larger account or audit issues.

ESSENTIAL DUTIES AND
RESPONSIBILITIES include, but are not limited to:

• Process approved resident ledger adjustments, including charges, credits, reversals, corrections, transfers, and other account entries.
• Research and resolve resident ledger discrepancies identified by Property Operations, Compliance, Accounts Receivable, Property Accounting, residents, auditors, or management.
• Review supporting documentation to ensure all ledger adjustments are accurate, appropriate, properly authorized, and adequately documented prior to posting.
• Correct errors associated with rent charges, concessions, fees, security deposits, utility charges, move‑in/move‑out activity, Housing Choice Voucher‑related resident ledger activity, and other resident account transactions.
• Review and reconcile resident ledgers when discrepancies exist between lease documents, rent rolls, resident balances, Housing Choice Voucher documentation, and the property management system.
• Coordinate with Compliance and Property Operations to process ledger changes resulting from interim certifications, annual recertifications, retroactive resident rent changes, Housing Choice…