Desk Clerk - Cloverleaf

A career at Support Works Housing, formerly Virginia Supportive Housing is a choice. We are here because we are driven to make a difference. We serve our most vulnerable neighbors by removing the barriers that have prevented them from maintaining stable housing, health, and wellness. We meet people where they are and treat them with dignity and respect. We support them through their unique challenges and traumas resulting from homelessness, substance abuse, and mental health issues.

We give them support even when they don't know they need it. We don't give up.

This work can be hard, but the impact is real. If you are committed, caring and resilient and looking to make a difference, a career at Support Works is for you.

• You’ll conduct walk-through and quarterly inspections of the common areas, units and grounds and report any findings.
• Answer the phone, direct calls and take messages, monitor guest registrations and resident activities.
• Collect rents, prepare bank deposits, provide information and keep track of maintenance work orders, and handle emergency maintenance complaints.
• You’ll conduct move‑ins of new residents, assist with application processing and explain rules/regulations.
• Assist with preparation of vacancy and delinquency reports, and attend staff meetings and trainings.

• Great interpersonal, customer service and communication skills.
• The ability to deal with residents, coworkers and others such as inspectors and visitors with good judgment, a positive attitude, and self‑control.
• The ability to prioritize and meet deadlines in a fast‑paced environment.
• The ability to operate safely and ensure others follow safety protocols.

• A high school diploma or equivalent, and experience using Microsoft Word and Excel are required.
• Knowledge of applicable federal and state housing laws plus knowledge of property management software such as One Site or Next Gen preferred.
• We’ll train you if needed.

• A comprehensive benefits package that includes medical, dental and vision plans starting after one month of employment.
• Short‑term/long‑term disability and life insurance at no cost, plus voluntary life insurance.
• An Employee Assistance Plan (EAP) and a 403(b) retirement plan with a company match.
• A generous PTO plan including vacation, sick and personal days, and 13 paid holidays!

Support Works conducts pre‑employment drug testing, criminal background and reference checking on all applicants hired.

Salary: $14.70 - $14.75 per hour