Front Desk Receptionist MFC

Make every day matter. At the Up Center, you help children and families build brighter futures.

We provide whole‑person, compassionate care. You’ll work with others who are flexible, creative, and kind. Together, we support more than 10,000 people every year.

We value our team. That’s why we offer health, dental, vision, life insurance, short‑ and long‑term disability, a 403(b) with employer match, paid time off, paid holidays, and free parking. We also support your growth with learning and development opportunities.

Position:
Front Desk Receptionist - The Steven

A. Cohen Military Family Clinic at The Up Center

As one of the largest non-profit providers of evidenced-based mental health services in our region we provide personal and innovative services to approximately 10,000 children and adults each year. In 2018 The Up Center and Cohen Veterans Network (CVN) formed a partnership to establish The Steven

A. Cohen Military Family Clinic at The Up Center. Opening in the spring of 2019, this location will provide short term mental health services to Veterans and military family members. The Outreach Manager will work as a key member of the Clinic’s leadership team and act as an advocate for the mental health needs of our veterans and their families.

The Front Desk Receptionist must have strong customer service orientation, strong organizational skills and good attention to detail, as well as good communication skills and an ability to work with multiple external partners. He/she must enjoy working within a small, entrepreneurial environment that is mission-focused, results-driven, and community oriented. He/she should possess both the ability to work with and train teammates, and sufficient self-direction to manage execution of projects individually.

With a multidisciplinary team of psychiatrists, psychologists, licensed clinical social workers, licensed professional counselors, practice, data, and outreach managers, intake coordinators, and case manager. The clinic offers high quality, evidence-based, and personalized outpatient mental health treatment tailored to meet the specific needs of active-duty service members, veterans, and their families. Particularly those from the Iraq and Afghanistan wars. The Cohen Clinic is part of the Cohen Veterans Network, a national nonprofit (501c3) network of clinics supporting the mental health needs of post-911 military connected individuals.

Under the general direction of the Practice Manager, the Front Desk Receptionist is responsible for managing client flow to include greeting clients in person and over the phone and managing EHR system. Prioritize incoming documents to appropriate locations, processing co-payments, and facilitating clinician and client administrative needs.

• Manage multi-line phone system at the Cohen Clinic by receiving, routing calls, processing calls etc. in a timely manner paying close attention to the client experience.
• Serve as a receptionist for the Cohen Clinic, greeting and appropriately directing visitors and staff.
• Timely facilitation of client/clinician administrative needs to include scheduling appointments and Zoom links for tele-health.
• Adhere to HIPAA, federal, state, local, and agency guidelines in protecting client privacy, health information, and applicable communications and documentation.
• Greet clients, verify identification, and obtain documents and information necessary for records maintenance, billing, and insurance claim processing.
• Report problems with the office equipment to appropriate staff and coordinate maintenance and repair as needed to correct problems.
• Serve as general back-up to administrative support staff
• Properly direct calls to other locations/departments/agencies.
• Serve as assistant mail clerk for the clinic in the sorting and distribution of incoming mail, posting of outgoing mail, and daily mail pick-up and drop-off, including facsimile transmissions.
• Operate office equipment and routing documents.
• Participate along with practice manager in the billing process responsibilities including client insurance benefits orientation and collection of insurance…