Administrative & People Operations Manager

Administrative & People Operations Manager

Thrive Proactive Health | Virginia Beach, VA

On-Site | Full-Time

You notice when something is falling through the cracks.

You like clear systems, organized information, documented processes, completed projects, and knowing exactly who owns what.

When a process isn't working, you don't just work around it. You figure out why, improve it, document it, and help the team consistently follow the better process.

If that sounds like you, you may be exactly who we're looking for.

Thrive Proactive Health is a growing, multidisciplinary healthcare and wellness organization in Virginia Beach. We are looking for an experienced Administrative & People Operations Manager to become a key operational leader within our company.

This is not simply an office manager or front desk position.

This role exists to bring structure, accountability, organization, and follow-through to the administrative side of our business so our clinical leaders and owner are not carrying day-to-day administrative management.

• Coordinate employee onboarding and offboarding
• Maintain employee files, required documentation, certifications, and administrative records
• Coordinate annual reviews, leadership evaluations, and performance documentation
• Track PTO, attendance, employee requirements, and recurring HR deadlines
• Maintain and improve employee handbooks, policies, job descriptions, training documents, and internal procedures
• Support recruiting, interviewing, hiring, and new-hire onboarding
• Help managers consistently follow company policies and people-management processes
• Maintain organized documentation of employee conversations, corrective actions, and performance plans when needed

• Build and maintain recurring operational calendars, checklists, workflows, and accountability systems
• Manage administrative projects from assignment through completion
• Create and improve SOPs so important processes do not depend on one person's memory
• Track deadlines and follow up with responsible team members
• Identify recurring breakdowns, inefficiencies, or gaps and recommend solutions
• Maintain organized company records and administrative systems
• Help translate leadership decisions into clear processes the team can actually execute

• Provide direct leadership and accountability for front-end administrative team members
• Lead administrative meetings and huddles
• Establish clear expectations and follow up on commitments
• Coach team members when execution or performance is falling below expectations
• Create consistency across scheduling, front desk, billing coordination, client communication, and administrative workflows
• Help develop team members so the owner does not remain the default problem-solver

• Monitor key operational reports and performance indicators
• Identify trends, bottlenecks, errors, and opportunities for improvement
• Coordinate workflows between front desk, billing, marketing, providers, and leadership
• Reduce rework and prevent recurring operational problems
• Help ensure projects move from idea → plan → execution → completion
• Continuously improve systems as Thrive grows

You are the person others describe as:

Organized. Reliable. Thorough. Structured. Proactive. Accountable. Calm under pressure.

You don't need someone repeatedly checking whether you completed something.

You enjoy creating systems and then maintaining them.

You can manage multiple priorities without abandoning established routines every time something new comes up.

You ask good questions, gather the information you need, make a plan, and move work forward.

You are comfortable holding people accountable while still treating them with respect.

You can work directly with a business owner who moves quickly, generates ideas, and expects her operational leader to help turn those ideas into organized execution.

Most importantly, you understand the difference between helping with a task and owning an outcome.

Within this role, success means:

• Administrative responsibilities increasingly operate without…