Compliance Administrator

JOB SUMMARY

The qualified candidate will serve as the primary administrative gateway between Property Operations, residents, and Franklin Group’s centralized Compliance function for new move-in and recertification submissions. Using an established AI-assisted review protocol operating outside of the residential management system, the Compliance Administrator will evaluate submissions for completeness, confirm that required data and documentation are maintained in the appropriate locations within the residential management system, and review preliminary qualification results based upon the regulatory metadata established for the applicable property.

Complete and properly organized submissions that satisfy preliminary review requirements will be routed to FG Compliance for formal consideration and approval or denial. Where deficiencies or potential qualification issues are identified, the Compliance Administrator will work with Property Operations and/or residents to obtain the documentation, corrections, or clarification necessary before resubmitting the file through the AI-assisted review process.

• Serve as the centralized intake and administrative review point for new move-in and recertification submissions prior to formal review by FG Compliance.
• Process new move-in and recertification submissions through the established AI-assisted preliminary review protocol.
• Evaluate submissions for completeness and confirm that required information, forms, verifications, and supporting documentation have been provided.
• Confirm that required data and supporting documentation are entered, uploaded, and maintained in the appropriate locations within the residential management system.
• Review AI-generated preliminary qualification results based upon the applicable regulatory metadata established for each property.
• Route complete and properly organized submissions that satisfy preliminary review requirements to FG Compliance for formal consideration and approval or denial.
• Identify missing, incomplete, inconsistent, incorrectly entered, or improperly located information and communicate clearly with Property Operations and/or residents regarding the information or action required.
• Obtain additional documentation, corrections, explanations, or clarification necessary to complete a submission and prepare it for formal Compliance review.
• Correct or relocate documentation within the residential management system when authorized and appropriate, or coordinate with Property Operations and/or residents to ensure required corrections are completed.
• When the preliminary AI-assisted review identifies a potential qualification or compliance issue, communicate the specific issue as a request for additional information, correction, or clarification rather than a formal denial.
• Ensure that no applicant, resident, move-in, or recertification is formally denied based solely upon the preliminary AI-assisted review process.
• Resubmit corrected or supplemented files through the AI-assisted review protocol until preliminary requirements are satisfied or the matter requires escalation.
• Escalate unusual, complex, unresolved, or potentially material compliance questions to the appropriate FG Compliance professional rather than independently deciding regulatory matters outside the scope of the position.
• Maintain accurate records of submission status, outstanding requirements, communications, corrections, resubmissions, and routing to FG Compliance.
• Monitor assigned submissions and proactively follow up on outstanding documentation or clarification to minimize delays in move-ins and recertifications.
• Identify recurring submission errors, process deficiencies, and training opportunities and communicate trends to management and FG Compliance.
• Support standardized intake procedures, checklists, workflows, communication templates, and other tools designed to improve submission quality and efficiency.
• Protect confidential applicant and resident information and comply with established privacy, information-security, and document-handling requirements.

Salary Range is $22.00 - $26.00 per hour

The base salary range displayed represents the expected minimum and maximum compensation for this role at the time of posting. Final salary offers are determined based on multiple factors, including the candidate's relevant experience, specific skills, qualifications, and type of property.

The Compliance Administrator performs administrative intake,…