Service Advisor - Buick​/GMC​/Kia - Virginia

Job Description

Are you a HELPER? Someone who can communicate clearly and quickly? Have you worked as an Automotive Service Advisor or a Customer Service Representative
? Bring you kindness, your smile, and you ability to help others to the table and join a Team that CARES about more than what they do... a Team that cares about how they do it!

Our customers rely heavily on the communication between YOU and our Technicians being accurate and precise! This is the basis of our customers getting their vehicle back on the road as quickly and safely as possible.
YOU are the middle man (or woman), and the information that you provide share along the way to keep both sides "in the loop" is exactly what we need to keep the 'wheels in motion'.

The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification is a plus! Candidates must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world-class customer service.

• Schedules service for customers either in person or on the phone to ensure prompt and accurate diagnosis of any problems
• Makes repair recommendations and manages the delivery of repairs by setting and managing customer expectations
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Complies with and enforces all safety policies and procedures
• Attends all staff meetings, training, and educational classes as required to educate/train new staff members
• Performs other duties as assigned

• High school diploma or GED required
• Post-secondary automotive training or equivalent work experience
• One year of dealer-level or large facility experience preferred
• ASE certification (or is willing to obtain certification)
• Broad scope of automotive mechanical/electrical knowledge
• Neat, clean, and professional appearance
• Pleasant/friendly demeanor and an outgoing personality
• Highly professional and dependable
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff
• Unrestricted driver's license and clean driving record
• Ability to drive both automatic and standard-transmission vehicles is a Plus!
• Basic computer and internet skills

This is an in-person position and attendance is required to maintain employment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to bend, kneel, squat, and lift heavy objects as needed.

The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear. The employee must frequently lift and/or move up to 50 pounds.

The year was 1979 when the Southern Auto Group opened its first location in the Hampton Roads area. Today, this massive conglomerate has grown into 16 core dealerships located in Chesapeake, Newport News, Norfolk, and Virginia Beach. There are 15 new car brands that include:
Chrysler, Jeep, Dodge, Ram Trucks, FIAT, Alfa Romeo, Chevrolet, Ford, Buick, GMC, Kia, Volkswagen, Nissan, Hyundai, and Acura. Plus, state-of-the-art Collision Centers, a Pre-owned Car and Truck Liquidation Outlet, and over 700 employees on its payroll.

Our dealerships are always looking for qualified candidates to fill a variety of positions. In addition to the vast opportunities we have available, you will find that management encourages and promotes advancement opportunities within each dealership. Our Mission Statement is as follows:

At Southern Auto Group, our mission is:

• To recognize and fulfill the unique needs of every customer, consistently going above and beyond expectations.
• To provide our employees with the training, resources, and support necessary for personal and professional growth.
• To uphold the highest standards of honesty, integrity, and ethical behavior in all…