ECCS Coordinator

This position will oversee and coordinate departmental training functions within the Department of Emergency Communications and Citizen Services (ECCS), ensuring the effective and efficient delivery of emergency 9-1-1, non-emergency public safety, and 311 citizen services. This position is also responsible for managing and evaluating ECCS training programs, supervising training personnel, and ensures training standards align with departmental goals, City standards, and best practices.

This position will ensure divisional training operations align with departmental goals through strategic planning, policy implementation, staff development, quality assurance, and collaboration with internal and external partners. In the absence of the ECCS Director and/or Deputy Director, the Coordinator may assume command of the department and may be assigned to oversee other divisions as needed.

Alpha I employee/subject to immediate recall during major and/or emergency situations.

* Organize, implement, and evaluate training programs across all ECCS divisions.

* Supervise training personnel and oversee training schedules and standards.

* Develop, review, and maintain training curriculum, lesson plans, and instructional materials.

* Track training effectiveness and identify improvement needs.

* Ensure training standards are met.

* Coordinate initial, remedial, refresher, and recertification training.

* Review, interpret, and assist with development of training-related policies and directives.

* Collaborate with operational leadership to identify training needs and address performance trends.

* Maintain accurate training records, documentation, and reports.

* Represent ECCS on City, regional, and state committees related to training or emergency communications.

* Provide leadership support during emergency situations, major incidents, or City-wide events.

* Provide supervisory oversight for personnel to ensure adherence to laws, regulations, policies, and procedures.

* Provide management oversight of other ECCS divisions as assigned.

PLEASE NOTE this position has AUTOMATIC DISQUALIFIERS as specified below:

Criminal History:

* Conviction of any felony.

* Conviction of any offense involving moral turpitude (lying, cheating, stealing), or gross misconduct (generally crimes against a person) or any derivation of these types of crimes.

* Conviction of any Class 1 or Class 2 misdemeanor (excluding traffic violations which are discussed separately) or Virginia State Law. (

Note:

Some minor offenses are classified as Class 1 misdemeanors (e.g. littering), but would not result in automatic disqualification. Convictions of this nature would be evaluated on a case- by-case basis in the context of the full investigation/review.)

* Adult commission of undetected crimes of a serious or repetitive nature.

Traffic Violations:

* Two or more convictions of driving under the influence of drugs or alcohol.

Drugs: (

NOTE:

Illegal drug is defined as set forth in the Federal Controlled Substance Act, 21 U.S.C. 800 et al, and by the Code of Virginia.)

* Conviction or admission of illegal possession (touched), use, sale, manufacture, distribution or intent to sell/distribute illegal drugs and/or controlled substances, including but not limited to heroin, cocaine hallucinogens, methamphetamine, etc., or any derivative thereof (except marijuana).

Others:

* Any punitive discharge from the military, including Bad Conduct and Dishonorable discharge; from any military service.

* Untruthfulness and/or the intentional withholding of information on any application, interview, or paperwork associated with the position. Examples of intentional withholding of information would include deliberate inaccuracies or incomplete statements.

* Intentional failure to follow the directions outlines in the testing process or relying on others to complete any portion of this testing process.

This is not intended to be an exhaustive listing of background disqualifiers.

Examples of areas of concern may include, but are not limited to, the following:

Reduction of charges as a result of a plea agreement or other form of sentencing disposition prior to a conviction in any of the aforementioned criminal and driving history categories.

Crimes committed as a juvenile, including undetected crime.

Patterns of reckless and/or irresponsible driving.

Multiple convictions of driving under the influence.

Illegal drug possession that does not fall within the parameters defined above.

Less than honorable military discharge, erratic work record, or unfavorable employment references.

Pending litigation or prosecution for criminal offenses must be resolved prior to consideration for employment.

This position is at-will, and therefore, serves at the pleasure of City leadership and is not considered part of the merit service as defined in City Code, section 2-75.