Service Coordinator - Little Creek

Overview

Liberty Military Housing is looking for a Service Coordinator to assist with move‑in/move‑out processes in a multi‑family residential community. The role involves heavy customer interaction, scheduling maintenance, handling vendor work orders, and ensuring timely completion of service requests.

• Schedule and conduct home inspections related to the move‑in/move‑out process.
• Assist with ordering and scheduling vendor services.
• Maintain and monitor make‑ready boards to ensure accurate task distribution.
• Coordinate with maintenance team to assign and schedule service requests.
• Provide residents with charges related to move‑out/final inspection results.
• Create purchase orders for vendor maintenance services and products.
• Generate work orders for make‑readies and other maintenance requests.
• Assist with closing work orders/tickets once work is completed.
• Schedule and monitor water intrusion follow‑ups, including 3‑day notices.
• Conduct resident follow‑ups after services are rendered.
• Promote positive resident relations by responding to concerns in a timely manner.
• Address and follow up on customer service concerns from Satisfacts survey.
• Maintain systems and logs (Keytrak, pest control, vendor/product logs).
• Perform administrative tasks: email communications, data entry in Yardi, Payscan, and other systems.
• Assist with distribution of correspondence/notices (3‑day notices, move‑out charges, water intrusion, etc.).
• Participate in property walks/inspections to ensure community meets quality standards.
• Operate a company or personal vehicle to travel to work locations.

• 1–2 years of experience in residential property management or customer service.
• Prior experience working with vendors or ordering services (appliances, plumbing, electrical).
• Proficiency with personal computer, Microsoft Office, Yardi, Payscan.
• Effective communication with customers, vendors, management, and coworkers.
• Strong service and interpersonal skills.
• Ability to work in a fast‑paced environment, multi‑task, prioritize.
• Positive and professional demeanor in all interactions.
• Valid driver’s license and ability to operate a company or personal vehicle.
• Availability to work a flexible schedule, including weekends, off‑hours, and emergencies.
• Knowledge of OSHA laws and regulations.
• Ability to travel to other regional locations for work, training, meetings.
• Compliance with company policies, rules, and procedures.

• Medical/Dental/Vision Insurance*
• Life and AD&D Insurance
• 401(k) Retirement Plan with company match
• Employee Stock Ownership Plan
• Incentive Bonus Program
• 10 paid holidays per year
• 40 hours paid sick leave per year**
• 80 hours paid vacation per year**
• Medical/Dental/Vision insurance eligible after 30 days of full‑time employment.

Pay Range: $22.00 - $25.00