Director, Property Management & Support Systems

The Franklin Group is fundamentally built on our people. We recognize talent as our most precious resource, and we’ve strategically focused on three core priorities: identifying and recruiting exceptional candidates, fostering long-term retention of top performers, and empowering our team members to maximize their value-creating potential.

At Franklin Group, we focus exclusively on multifamily housing, where our passion, expertise, and resources deliver unmatched value for property owners. Our operational platform combines best-in-class people, processes, and technology to drive exceptional performance. Built on a strong foundation, we grow with purpose, ensuring predictable outcomes. With the energy of a youthful company and the wisdom of decades of experience, we are equipped to manage profitability, develop for sustainable growth, and invest for above-market returns.

The Franklin Group boasts one of the most skilled and experienced multifamily teams on the East Coast. Our leadership is composed of industry veterans who have honed their expertise from the ground up, many starting at the property level. With over 1,000 dedicated professionals, including both corporate leadership and support teams as well as on-site property teams, we are united by a shared passion for delivering excellence in multifamily housing.

As we continue to grow, our team’s commitment to innovation and exceptional service remains at the core of everything we do.

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• Health Insurance
• Vision Care
• Supplemental Insurance Plans
• Paid Community Service
• Paid Vacation
• Paid Holidays

Position:Director, Property Management & Support Systems

Location: Virginia Beach, VA

Job :10383

# of Openings:1

POSITION SUMMARY

The Director of Property Management & Support Systems is responsible for the strategic leadership, governance, optimization, and support of Franklin Group's property management technology ecosystem. This role serves as the primary bridge between Operations, Compliance, Accounting, Marketing, IT, Training, and Property Teams to ensure that operational systems, workflows, data, and support services align with business objectives.

The Director oversees the administration, integration, enhancement, support, training, and operational effectiveness of property management platforms including Yardi, Real Page, Rent Cafe, Nexus, compliance systems, resident-facing technologies, and related business applications. The position drives continuous improvement, user adoption, process standardization, and system performance across the portfolio.
The ideal candidate combines property management expertise, technology leadership, operational excellence, project management, and change management capabilities to improve efficiencies, reduce operational risk, and support portfolio growth.

• Develop and execute the strategic roadmap for property management systems and operational technologies.
• Establish governance, standards, and best practices for system utilization across the organization.
• Evaluate, recommend, and implement new technologies that improve operational effectiveness and resident experience.
• Serve as the executive business owner for core property management platforms.
• Align system capabilities with company growth initiatives and portfolio objectives.
• Partner with Executive Leadership to identify technology-driven opportunities for operational improvement.

• Provide enterprise-wide oversight of:
  • Yardi
  • Real Page
  • Rent Cafe
  • Nexus
  • Affordable Housing and Compliance Platforms
  • Resident Portals
  • Online Leasing…